Christopher Needham

• Led team of 6+ technicians, increasing repair efficiency by 20% through optimized scheduling and training.
• Coached underperforming agents, improving overall team KPIs by 15% in under six months.
• Ensured device repair accuracy aligned with Apple and Samsung standards, maintaining 98% compliance.

• • Monitored safety compliance and improved team adherence to repair protocols.
  • Collaborated with management to develop staff training sessions, increasing technical proficiency across the board.
  • Handled escalated customer concerns, maintaining customer satisfaction ratings above 95%.

• Installed and configured devices and system components as per manufacturer guidelines.
• Maintained communication with clients to assess satisfaction and resolve concerns.
• Trained new hires in device diagnostics and repair tools, helping reduce onboarding time by 30%.

• Entered and maintained accurate patient data in Electronic Medical Records (EMR) systems, ensuring HIPAA compliance.
• Designed and optimized EMR templates to improve workflow efficiency for providers and staff.
• Collaborated with clinical and administrative teams to troubleshoot and improve digital documentation processes.