Christopher Norwood
Houston,TX
Summary
Detail-oriented Operations Professional with expertise in shipping, receiving, and warehouse management. Demonstrated success in logistics coordination, data entry, and cross-functional communication. Proven ability to enhance workflows, resolve issues, and ensure compliance in dynamic environments, contributing to team efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Operations Lead
D.W. Morgan Company
2026.01 - Current
- Directed daily dock and warehouse operations, assigning work and leading shipping and receiving teams.
- Enforced SOPs, OSHA standards, and company safety and security policies.
- Prepared BOLs, HAWBs, manifests, and shipping/receiving documentation.
- Coordinated shipments and tracked inventory to ensure accurate operational records.
- Verified, staged, and supervised freight loading to ensure accuracy and compliance.
- Resolved operational issues while collaborating with management, customers, and vendors.
- Conducted safety, security, and quality inspections to maintain regulatory compliance.
- Drove operational efficiency, productivity, and continuous process improvement.
- Streamlined operational workflows to reduce bottlenecks and improve overall efficiency.
- Mentored junior staff on best practices in logistics and inventory management.
- Implemented process improvements that enhanced order fulfillment accuracy and expedited shipping speed.
Shipping and Receiving Lead
EATON
2024.04 - Current
- Provide comprehensive sales support for HAC and MTL clients, including channel partners, managing both pre- and post-order needs to drive sales activity.
- Coordinate inbound and outbound shipments with UPS and FedEx, preparing shipping documentation, tracking deliveries, and resolving any issues that arise.
- Utilize SAP and Order Center to manage order status, collaborating closely with plant personnel to resolve product-related inquiries, address issues, and monitor shipment progress.
- Oversee daily shipping operations for the HAC Group, coordinating Domestic and International shipments, invoicing, returns, delivery schedules, and order updates to ensure timely fulfillment.
- Delivered exceptional customer support for orders and shipping, striving to meet or exceed customer expectations.
- Maintained adherence to safety protocols, including the use of PPE such as steel toe boots, safety goggles, and gloves.
Shipping Clerk/Forklift Operator
MSI Houston
2022.04 - 2024.04
- Operated forklift and pallet jack daily to transport materials and manage inventory within warehouse settings, including non-temperature-controlled environments.
- Picked, packed, and consolidated orders throughout warehouse areas, ensuring efficient organization and storage within bulk areas.
- Retrieved and verified inventory items, accurately locating materials and securely positioning them on pallets for safe handling.
- Determined optimal shipping methods and prepared Bills of Lading (BOL), invoices, and other essential shipping documents to facilitate smooth outbound logistics.
- Effectively managed multiple tasks concurrently to maintain operational efficiency and timely order fulfillment.
- Assisted with loading daily orders, securing cargo for safe and compliant transport.
Receiving/Inventory Clerk
Klein Independent School District
2021.01 - 2022.04
- Coordinated and distributed orders of textbooks and learning materials across all district schools, ensuring accurate and timely delivery.
- Conducted annual inventory audits at each campus to maintain inventory accuracy and compliance.
- Operated box truck to transport materials to and from the warehouse, adhering to safety and operational guidelines.
- Maintained detailed order records using Microsoft Excel and Word to support inventory management and reporting.
- Utilized stand-up and sit-down forklifts to efficiently organize and stock storage shelves, optimizing warehouse space and accessibility.
Shipping and Receiving Clerk
Avid Essentials
2019.11 - 2021.01
- Evaluated and selected optimal shipping methods to ensure efficient and cost-effective product transport.
- Operated forklifts, pallet jacks, and other equipment to load, unload, transport, and store products safely and efficiently.
- Maintained accurate internal records by systematically updating inventory systems to support seamless operations.
- Conducted routine inventory checks and organized merchandise on shelves to optimize space utilization and accessibility.
- Upheld continuous safety protocols within storage areas to promote a secure work environment and prevent hazards.
Education
High School Diploma -
Klein Collins High School
Spring, Texas2018-06
Timeline
Operations Lead
D.W. Morgan Company
2026.01 - Current
Shipping and Receiving Lead
EATON
2024.04 - Current
Shipping Clerk/Forklift Operator
MSI Houston
2022.04 - 2024.04
Receiving/Inventory Clerk
Klein Independent School District
2021.01 - 2022.04
Shipping and Receiving Clerk
Avid Essentials
2019.11 - 2021.01
High School Diploma -
Klein Collins High School