CHRISTOPHER NWACHUKWU
Houston,TX
Summary
Junior Computer Science student at the University of Houston with hands-on IT support experience and extensive leadership background in a healthcare environment. Known for fostering collaborative team environments and driving results through adaptive management and strategic initiatives. Proficient in troubleshooting hardware and software issues, managing cloud-based applications, and supporting end users in both remote and in-person settings. Highly skilled in operational oversight, regulatory compliance (HIPAA), and process improvement, with a strong focus on reliability, flexibility, and delivering exceptional service. Currently pursuing CompTIA A+ certification and eager to contribute technical expertise and problem-solving skills in an entry-level IT/Helpdesk role while continuing academic studies.
Overview
8
8
years of professional experience
Work History
Director of Home Health Care Services
Chemik Healthcare Services Inc.
02.2017 - Current
- Provide day-to-day IT support for internal staff, including hardware troubleshooting, software installation, and password resets.
- Built and configured new desktop computers and peripheral devices for team members.
- Manage and maintain company’s cloud-based tools (Microsoft 365 and Google Workspace), supporting remote operations and facilitating secure communication.
- Coordinate with external vendors for technical support and hardware procurement.
- Lead remote team operations, overseeing scheduling and clinical documentation systems with an emphasis on data accuracy and HIPAA compliance.
- Serve as primary liaison between clinical, administrative, and billing teams, ensuring operational efficiency and system integrity.
- Analyze workflows and implement process improvements to enhance system reliability and user experience.
Education
Bachelor of Science - Computer Science
University of Houston
Houston, TX05.2027
Skills
- Operating Systems: Windows 10/11, macOS
- Cloud Platforms: Microsoft 365, Google Workspace
- Hardware Support: PC building and configuration, peripherals setup (printers, monitors, routers)
- IT Support: Software installation, password resets, basic troubleshooting, user account management
- Tools: Remote desktop software, basic ticket tracking, VPN setup
- Compliance: HIPAA regulations
- Certification: CompTIA A (In Progress)
- Clinical expertise
- Care coordination
- Quality improvement
- Staff development
LEADERSHIP
- Sole leader of the skilled department at Chemik Healthcare, managing technology needs to support efficient operations.
- Spearhead cross-departmental collaboration to streamline systems and enhance digital workflows.
- Mentor and coordinate staff to ensure proper use of digital tools and adherence to data privacy best practices.
Timeline
Director of Home Health Care Services
Chemik Healthcare Services Inc.
02.2017 - Current
Bachelor of Science - Computer Science
University of Houston
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