Zion Rawls
Havre De Grace
Summary
Results-driven IT professional with extensive experience in network and systems administration, specializing in security and support. Proven expertise in managing network infrastructure, including Cisco Meraki and VLANs, alongside security solutions like Huntress and Mimecast. Committed to enhancing IT environments through proactive problem-solving and continuous improvement. Recognized for high productivity and effective communication skills, ensuring seamless network operations and alignment with organizational objectives.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Network Administrator
Citrus and Allied Essences Ltd
10.2024 - Current
- Administered and maintained the complete IT infrastructure for a 200-user office, warehouse, and laboratory environment, ensuring optimal performance and security.
- Led the end-to-end deployment of a new facility's IT infrastructure, including network design, server configuration, firewall implementation, and workstation setup, delivering a fully operational site on time.
- Migrated the Pitney Bowes Send Pro Enterprise test environment to a dedicated server, coordinating with the vendor for successful licensing and activation.
- Secured the network perimeter by configuring and maintaining 15+ firewall policies and segmenting traffic across 4 VLANs using Cisco Meraki, enhancing network security.
- Managed a multi-server Windows environment, including file servers for regulatory and business-critical data, controlling data access permissions and ensuring data integrity.
- Administered on-premise Active Directory and Azure AD Connect, implementing synchronization scripts for seamless cloud integration.
- Deployed and managed security awareness training and phishing campaigns using Huntress, improving employee security awareness.
- Administered Mimecast for email security filtering and archiving, and Exclaimer for standardized email signatures.
- Provided Tier 1-3 technical support, resolving hardware, software, and network issues using TeamViewer and LogMeIn Resolve.
- Automated PC deployment using Microsoft Deployment Toolkit (MDT), reducing new PC setup time by 30%.
- Improved server room infrastructure reliability and maintainability through a complete patch panel reorganization.
Aviation Resource Management Specialist, Airman First Class
United States Air Force MD Air National Guard
05.2023 - Current
- Planned, organized, and directed aircrew and parachutist resource activities, ensuring operational readiness.
- Utilized historical data and forecasts to anticipate resource needs for flight operations, maximizing capacity and readiness.
- Monitored flight requirements, flying hours, and aviation changes, maintaining accurate records and compliance.
- Coordinated with mission planners, aircrews, and support personnel for seamless mission execution, including logistics and contingency planning.
- Controlled security access to Aviation Resource Management Systems (ARMS) data, ensuring data confidentiality and integrity.
- Optimized aviation resource management software systems, ensuring data accuracy, system reliability, and user training.
- Reviewed and recommended improvements to management procedures, enhancing efficiency and effectiveness.
- Managed office operations, including supplies, equipment, and facilities, maintaining a functional work environment.
- Provided technical support for office equipment, software, and IT systems.
- Assisted with project coordination, including scheduling, tracking action items, and compiling reports.
Technical Support Specialist
T. Rowe Price
04.2023 - 04.2024
- Provided technical assistance to end-users experiencing hardware, software, or network issues via in-person, phone, and remote access.
- Escalated and resolved complex Tier 2 technical problems, utilizing advanced analytical skills.
- Managed and documented user support tickets using Salesforce, ensuring accurate tracking and adherence to SLAs.
- Diagnosed and resolved technical problems by identifying root causes and implementing solutions, minimizing downtime.
- Managed IT equipment inventory, including desktops, laptops, peripherals, and software licenses, tracking stock levels and coordinating procurement.
- Installed, configured, and upgraded software and operating systems, ensuring compatibility and licensing compliance.
- Enforced IT security policies, including user access controls, data encryption, and antivirus updates.
- Provided remote assistance to off-site users using remote desktop tools and VPN connections.
Ammunition Handler/WHS Specialist
Bowhead/UKPEAGVIK INUPIAT
10.2021 - 04.2022
- Managed ammunition inventory, ensuring accurate tracking and availability.
- Conducted quarterly audit inspections on U.S. Army weapons, assessing compliance and identifying improvements.
- Communicated audit findings and recommendations to U.S. Army leadership.
- Investigated and resolved audit discrepancies, identifying root causes and implementing solutions.
- Safely transported ammunition, adhering to strict safety protocols.
- Participated in training programs to enhance skills in ammunition handling and safety.
Technology Services Practitioner
Nationwide Mutual Insurance
- Delivered comprehensive IT support through a Technology Service Desk, utilizing Call Center and Live Chat platforms.
- Managed up to 3 Live Chat interactions simultaneously, providing efficient and personalized technical assistance.
- Utilized LogMeIn Rescue for effective remote support, troubleshooting issues and guiding users remotely.
- Documented and tracked tickets using ServiceNow, ensuring accurate records and SLA adherence.
- Troubleshooted and resolved issues with both Nationwide Internal and Vendor Applications.
- Supported VPN software, Virtual Desktop Software, and Azure SSO, ensuring seamless system access.
- Validated user access permissions, managed Active Directory Group memberships, and optimized security.
- Troubleshooted and installed printers, ensuring reliable printing capabilities.
- Configured IPv4 and IPv6 Network & Internet Settings, enhancing network performance.
- Utilized CMD Prompt for network and system issue diagnosis and resolution.
- Installed Network, Software, Graphic, and Device Drivers.
- Performed TCP/IP Stack resets and DNS flushing procedures.
- Provided support for Windows 10 and Mac OS platforms.
- Dates Needed - Add These!
Education
Bachelor of Science - Computer Networks & Cybersecurity
University of Maryland Global Campus
01.2026
Aviation Resources Management -
United States Air Force
01.2024
Associate of Applied Science - Information Assurance and Cybersecurity
Harford Community College
01.2021
Skills
- Networking: Cisco Meraki (Firewall, VLANs), TCP/IP, DNS, DHCP, VoIP, Wireless AP Installation, Network Segmentation
- Security: Huntress, Mimecast (Security, Archiving), Firewall Policy Management, Security Awareness Training, Phishing Campaign Management, Active Directory
- Server Administration: Windows Server (File & Print), Active Directory, Azure AD Connect, Server Migration
- Remote Support & Tools: TeamViewer, LogMeIn Resolve, Remote Desktop Protocols, ServiceNow
- Automation & Deployment: Microsoft Deployment Toolkit (MDT), PC Imaging
- Operating Systems: Windows 10/11, macOS
- Applications: Salesforce, Aptean JustFood ERP, Pitney Bowes Send Pro, Exclaimer
- Other: IT Service Management (ITSM), Patch Panel Organization, Command Line Interface (CLI)
Certification
- Certificate of Cyber Defense (Harford Community College)
- CompTIA Security+ (In Progress)
- CompTIA Network+ (In Progress)
- Cisco Certified Network Associate (CCNA) (Planned for 2026)
Websites
Community Service
APG GEMS Summer Program for STEM, Volunteer, Harford County Public Library, Volunteer, Harford Memorial Hospital, Volunteer, Sharing Table – Helping to Feed the Hungry in Harford County
Timeline
Network Administrator
Citrus and Allied Essences Ltd
10.2024 - Current
Aviation Resource Management Specialist, Airman First Class
United States Air Force MD Air National Guard
05.2023 - Current
Technical Support Specialist
T. Rowe Price
04.2023 - 04.2024
Ammunition Handler/WHS Specialist
Bowhead/UKPEAGVIK INUPIAT
10.2021 - 04.2022
Technology Services Practitioner
Nationwide Mutual Insurance
Bachelor of Science - Computer Networks & Cybersecurity
University of Maryland Global Campus
Aviation Resources Management -
United States Air Force
Associate of Applied Science - Information Assurance and Cybersecurity
Harford Community College
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