Motivated professional with a strong background in sales strategy development and conflict resolution. Known for creating persuasive communication that drives customer satisfaction and supports operational goals.
Overview
33
33
years of professional experience
Work History
Lead Driver
Curtis Bay Energy
Oakdale
04.2015 - 05.2025
Organized daily routes to enhance efficiency of waste collection operations.
Operated and maintained various types of waste collection vehicles.
Ensured compliance with safety regulations during transportation activities.
Trained new drivers on safety protocols and operational procedures.
Assisted in resolving customer inquiries related to waste collection services.
Collaborated closely with dispatchers to ensure smooth operations.
Completed pre- and post-trip inspections of assigned equipment and vehicles.
Shingle Installer
Mattucci Roofing
Wheeling
03.2011 - 04.2015
Collaborated with team members to ensure efficient workflow on-site.
Installed roofing systems according to specifications and safety standards.
Utilized hand and power tools for roofing installations and repairs.
Adhered to safety protocols during all phases of installation work.
Maintained inventory of supplies, materials and tools to complete work on job sites.
Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
Carpenter/Roofer
Keith Homes
Washington
02.2007 - 02.2011
Operated a variety of power tools and equipment safely and efficiently on job sites.
Interpreted blueprints and technical drawings to execute building plans accurately.
Used various carpenter's hand tools, portable power tools and standard measuring instruments.
Maintained a clean job site at all times by disposing of debris properly after each shift.
Promoted team safety by keeping work areas free of hazards.
Positioned and installed floor joists, trusses and rafters.
Conducted inspections, diagnosed problems, took measurements and made necessary adjustments to complete projects according to specifications.
Lead Telephone Sales Representative
Innovative Marketing Strategies
Wheeling
02.2000 - 01.2007
Managed customer inquiries and resolved issues promptly during calls.
Collaborated with team members to identify sales opportunities and improve strategies.
Developed persuasive sales pitches that aligned with company marketing strategies.
Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Monitored industry trends to adapt sales tactics and remain competitive in the market.
Adhered to company policies and procedures while handling customer inquiries.
Participated in team meetings to discuss strategies for meeting sales targets.
Attended training sessions on new products and services as needed.
CNC Machine Operator
Wagstaff
Hebron
03.1998 - 02.2000
Operated CNC machines to produce precision components for various applications.
Set up and calibrated equipment according to specifications and production requirements.
Monitored machine performance and made adjustments to maintain quality standards.
Conducted routine maintenance and troubleshooting on CNC machinery.
Maintained a clean and organized work environment following safety protocols.
Collaborated with team members to ensure efficient workflow in the production area.
Maintained quality control by inspecting parts for conformance to specifications, using precision measuring instruments.
Achieved safety, quality, and performance standards to meet production schedules.
Roofer/Laborer
Daugherty Roofing
Wheeling
06.1992 - 03.1998
Assisted in the removal of old roofing systems and debris.
Followed safety protocols to ensure a secure work environment.
Collaborated with team members to complete projects efficiently.
Maintained tools and equipment for optimal performance during projects.
Measured, cut and installed felt paper underlayment for shingle installation.
Set up ladders safely to access high-level areas of roofing projects.
Loaded and unloaded supplies and materials from delivery trucks.
Maintained work area clean and organized to ensure a safe environment.