Summary
Overview
Work History
Education
Skills
Timeline
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Dikierra Phillips

Webster,Texas

Summary

Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors. Friendly and reliable and offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

3
3
years of professional experience

Work History

Lead Event Specialist

Advanage Solutions
07.2022 - 09.2023
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Consulted with customers to determine objectives and requirements for events.
  • Developed post-event reports to determine effectiveness of each event.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Created and maintained event expenditures, budgets and timelines in job-related software.

Customer Service Representative

Lewis Food Town
02.2021 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Assisted customers by answering questions and fulfilling requests.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Increased customer loyalty and retention.

Education

Associate of Arts -

Houston Community College
Houston, TX
05.2025

High School Diploma -

South Houston High School
South Houston, TX
05.2021

Skills

  • Event Planning
  • Vendor Sourcing
  • Special Events Planning
  • Meeting Planning
  • Event Sales
  • Food Service Knowledge
  • Business Growth
  • Expense Tracking
  • Menu Planning
  • Room Setup and Breakdown
  • Event Setup and Breakdown
  • Time Management
  • Event Billing
  • Budget Management
  • Persuasive Communication
  • Product Research
  • Retail Sales
  • Product Displays
  • Food and Beverage Preparation
  • Sample Products
  • Product Education
  • Customer Engagement
  • Client Prospecting
  • Merchandise Sales
  • Consultative Sales
  • Marketing Strategies
  • Brand Awareness
  • Presentation Customization
  • Customer Service
  • Persuasive Selling
  • Creative Thinking
  • Business Development
  • Computer Operation
  • Team Player
  • Problem-Solving
  • Critical Thinking
  • Flexible Schedule
  • Sales and Marketing

Timeline

Lead Event Specialist

Advanage Solutions
07.2022 - 09.2023

Customer Service Representative

Lewis Food Town
02.2021 - 06.2022

Associate of Arts -

Houston Community College

High School Diploma -

South Houston High School

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Dikierra Phillips