Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Ocasio

Chicago

Summary

Experienced Public Safety Supervisor with broad knowledge in coordinating emergency response plans and managing security operations. Strengths include strategic planning, crisis management, team leadership and policy enforcement. Demonstrated impact through implementation of effective safety policies, enhancing public safety awareness and optimizing resource utilization for maximum public protection.

Overview

16
16
years of professional experience
6053
6053
years of post-secondary education
2
2
Certifications

Work History

Ramp Agent

United Airlines
08.2022 - Current
  • Assist with the loading and unloading of aircraft, managing customer luggage and cargo efficiently
  • Trained and certified in the operation of multiple vehicles essential for logistical support
  • Facilitate timely transfer of baggage between connecting flights, ensuring accuracy and efficiency
  • Support the taxiing of aircraft to and from the airfield, coordinating with the flight crew
  • Maintain certifications through annual and monthly testing on heavy equipment usage
  • Collaborate closely with team members to ensure on-time departures and prevent missing baggage
  • Manage product sorting and transport, ensuring carts are correctly loaded and delivered to designated areas
  • Oversee international flight operations, ensuring passengers are seated before luggage loading
  • Prioritize time management to ensure all tasks are completed within strict timeframes
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 560 daily flights.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Leveraged technology to track and manage luggage and cargo more effectively, significantly reducing error rates.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.

Public Safety Officer / Level 1 Trauma Center Lead / Field Training Officer / Dispatcher

University of Chicago Medical Center
01.2012 - 08.2022
  • Promoted from Public Safety Coordinator to Public Safety Trainer due to exceptional work ethic
  • As a Training Officer, studied and applied lessons from the Training Manager and contributed to program improvements, leading to a successful training program during tenure
  • Progressed from Public Safety Trainer to Public Safety Officer, gaining additional duties and learning dispatch responsibilities
  • Advanced to Adult ER Trauma Public Safety Team as a backup lead and eventually promoted to Lead Public Safety Officer for the Level 1 Trauma Team, all within a 10-year duration
  • Enhanced overall safety for faculty, staff, patients, and visitors in a high-stakes environment
  • Successfully passed bomb safety drills and participated in and passed active shooter drills, demonstrating readiness to respond effectively to high-risk situations
  • Conducted thorough patrols and inspections to identify and address security issues and safety hazards
  • Generated detailed incident reports that successfully withstood legal scrutiny, ensuring accuracy and compliance with legal standards
  • Collaborated with University Police on investigations and managed emergency responses, evacuations, and disaster situations
  • Supervised Public Safety Coordinators, managing assignments, evaluating performance, and participating in hiring and disciplinary processes
  • Acted as a stand-in manager on weekends, directing the night shift Public Safety team and ensuring continuity of leadership and safety protocols
  • Developed and implemented ideas to enhance the safety and security of the work environment, contributing to a safer community for all stakeholders
  • Directed communication dispatch functions and monitored CCTV for comprehensive surveillance
  • Responded to emergency and non-emergency calls, prioritizing and dispatching units while maintaining constant radio contact
  • Conducted security inspections, enforced compliance with policies, and trained new employees on security protocols and emergency readiness
  • Maintained logs and ensured thorough documentation to uphold operational readiness and effective communication across shifts
  • Read, passed tests, and attended briefings to stay current on all policies and procedures to ensure compliance with safety standards
  • Responded to a real active shooter situation at the medical center as the lead supervisor, effectively directing staff and ensuring safety measures were followed

Kickboxing/Boxing Instructor

Chicago Martial Arts Association
06.2009 - 06.2015
  • Developed and implemented training programs that significantly improved students' physical fitness and combat skills, resulting in increased student retention
  • Mentored and coached over 50 students, leading to noticeable improvements in their performance and confidence levels
  • Organized and led daily activities, events, and field trips, enhancing overall student engagement and satisfaction
  • Created a structured curriculum that successfully promoted self-confidence, discipline, and leadership skills, positively impacting students' personal and academic lives
  • Managed student enrollment and financial transactions efficiently, contributing to increased class enrollment and timely collection of fees
  • Spearheaded the Martial Arts portion of the Summer Camp, leading to greater participation compared to previous years
  • Assisted with ad campaigns directed by the owner, which led to increased engagement from the community
  • Ensured a safe and supportive training environment, resulting in a reduction in injuries and incidents among students
  • Evaluated participant progress regularly, adjusting lesson plans as needed to accommodate differing skill levels or physical limitations.
  • Regularly assessed instructional methods and class content, seeking feedback from participants to continuously enhance the effectiveness of the boxing program.
  • Coached competitive boxers in preparation for amateur bouts, focusing on strategy development and mental readiness.

Education

Bachelor Degree -

Northeastern Illinois University
Chicago, IL

Associates Degree - in the Arts

Wright College
Chicago, IL

Highschool Diploma -

Lane Tech College Prep High School
Chicago, IL

Skills

    Team leadership

    Effective communication

    Team coordination

    Crisis management

    Crisis response coordination

    Risk assessment and mitigation

    Safety compliance management

    Service excellence

    Effective assistance

    Security protocols

    Risk management protocols

    Analytical problem-solving

    Compliance with safety regulations

Certification

Foundations of Cybersecurity

Timeline

Foundations of Cybersecurity

07-2025

Play It Safe: Manage Security Risks

07-2025

Ramp Agent

United Airlines
08.2022 - Current

Public Safety Officer / Level 1 Trauma Center Lead / Field Training Officer / Dispatcher

University of Chicago Medical Center
01.2012 - 08.2022

Kickboxing/Boxing Instructor

Chicago Martial Arts Association
06.2009 - 06.2015

Bachelor Degree -

Northeastern Illinois University

Associates Degree - in the Arts

Wright College

Highschool Diploma -

Lane Tech College Prep High School

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Christopher Ocasio
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