Christopher Ochoa
Santa Ana,CA
Summary
Results-driven Assistant Store Manager experienced in inventory management, customer engagement, and visual merchandising. Enhanced team performance and customer satisfaction through effective leadership and implementation of merchandising strategies. Optimized store operations, driving sales growth and improving overall customer experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Mothers market & kitchen
Costa Mesa, California
11.2025 - Current
- Managed daily store operations and team performance, ensuring smooth workflow and effective collaboration.
- Supported inventory management and product replenishment, enhancing product availability and customer satisfaction.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Monitored store cleanliness and organization to ensure a welcoming environment.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained and updated databases with current information to facilitate accurate reporting and decision-making.
- Operated equipment and machinery according to safety guidelines.
Assistant Store Manager
Sprouts Farmer Market
Costa Mesa, California
01.2025 - 11.2025
- Assisted in managing daily store operations and team performance.
- Supported inventory management and product replenishment processes.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Facilitated communication between staff and upper management to enhance operational clarity.
- Resolved customer inquiries and concerns with professionalism and care.
- Prepared detailed reports on sales activity and customer feedback to inform strategic decision-making.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Service Manager
Sprouts Farmer Market
Fountain Valley, California
08.2021 - 03.2025
- Managed daily operations to ensure smooth customer service and product availability.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Scheduled employee shifts to ensure optimal coverage during peak hours, enhancing service delivery.
- Conducted team meetings to communicate updates and align staff with service goals, fostering team cohesion.
- Addressed customer complaints promptly to improve service experience.
- Managed service staff to maintain high customer satisfaction and adhere to company policies.
- Hired and trained service department staff to drive performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Service /Assistant Manager
Stater Bros
Cypress, California
12.2009 - 07.2021
- Managed daily operations of grocery store, ensuring efficient workflow and customer satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer inquiries and complaints in a professional manner.
- Scheduled team members to optimize coverage during peak customer traffic.
- Monitored inventory levels and reported shortages to management promptly.
- Developed and presented reports on inventory levels, sales volumes, and stock movements to support management decisions.
- Stocked shelves and organized merchandise to enhance product visibility and customer experience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team during organizational changes and crisis situations to maintain operational stability and staff morale.
Education
High School Diploma -
Santiago High School
Garden Grove, CA06-2009
Skills
- Inventory management
- Visual merchandising
- Cash handling and sales reporting
- Customer service
- Team leadership and staff supervision
- Employee training
- Time management
- Communication skills
Languages
Spanish
Full Professional
Certification
Retail Management Certification
Timeline
Assistant Store Manager
Mothers market & kitchen
11.2025 - Current
Assistant Store Manager
Sprouts Farmer Market
01.2025 - 11.2025
Service Manager
Sprouts Farmer Market
08.2021 - 03.2025
Service /Assistant Manager
Stater Bros
12.2009 - 07.2021
High School Diploma -
Santiago High School