Summary
Overview
Work History
Education
Skills
Personal Information
Pronouns
Timeline
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Christopher O. Ilechie

Justice,IL

Summary

Dynamic professional with extensive experience at Xfinity, excelling in technical support and warehouse operations. Proven ability in project management and customer service, ensuring equipment readiness and process improvements. Expert in Windows 10 and adept at collaborating under pressure to meet tight deadlines, driving efficiency and enhancing service delivery.

Overview

12
12
years of professional experience

Work History

REP 2B, Warehouse Technician

Xfinity
Chicago, IL
03.2021 - Current
  • The coordination, inspection, preparation, and distribution of licensed equipment.
  • I work in partnership with the field personnel / installation technicians to ensure the equipment is in proper working order and ready for customer use.
  • Organization and cataloguing of incoming and outbound shipments to and from satellite warehouses.
  • Other equipment processing and repair duties as assigned.

Technical Advisor

1st Choice Technical Services
Chicago, IL
05.2017 - 03.2021
  • Company Overview: www.1stchoicetechs.com
  • Working alongside a team of skilled IT professionals, my primary responsibility is to provide support to small local businesses and private clients for their technical and computer needs.
  • Troubleshooting and diagnosing hardware as well as software components, wireless network, router and switching problems.
  • Maintain and support dynamic network systems.
  • Prepare and deploy system images.
  • Configure remote connections such as VPN.
  • Www.1stchoicetechs.com

Warehouse Support Associate

Amazon Fresh, Inc.
Wood Dale, IL
07.2017 - 12.2020
  • Ensuring fulfilment accuracy from inception through delivery execution.
  • Preparation of accurate closeout paperwork for all orders.
  • Handling of time sensitive packages to ensure successful order accuracy.
  • Trusted advisor to teammates and leadership on methods for process improvement and service enhancements.
  • Directed traffic flow to ensure safety in work zones.
  • Positioned warning signs and cones to alert drivers and pedestrians.
  • Communicated with team members using hand signals and radios.
  • Monitored site conditions for hazards and ensured compliance with regulations.
  • Assisted construction crews by guiding vehicles and equipment safely.
  • Collaborated with law enforcement to manage traffic during road closures.
  • Conducted daily safety inspections of equipment and signage before shifts.
  • Provided clear directions to motorists while maintaining a professional demeanor.
  • Adhered to all safety protocols including use of hard hats, reflective vests, gloves.
  • Utilized radio communication systems effectively when communicating with other flaggers or supervisors.
  • Communicated with drivers, providing clear directions to detour routes.
  • Held stop and slow paddles to direct traffic around active work sites.
  • Set up temporary traffic control devices to alert motorists of upcoming construction areas.
  • Directed traffic away from work zones while maintaining safety regulations.
  • Utilized hand signals, verbal communication and brightly colored signs to direct traffic around construction sites.
  • Responded quickly to emergency situations by utilizing flagging techniques or diverting traffic away from the danger zone.
  • Alerted job site workers when approaching vehicles failed to heed to road warnings and signage, which prevented serious injuries and accidents.

Marketing Sales Associate

International Marketing Concepts
Forest Park, IL
08.2015 - 07.2017
  • Established and cultivated partnerships to build long term relationships with local business and community members.
  • Responsible for developing business development plans to achieve aggressive sales targets and the company’s goals.
  • Maintained knowledge of industry trends, marketing competition and future opportunities to enhance sales growth initiatives.
  • Trusted as a source to advocate, promote, and foster the company strategic plan.

Technical Support Associate

KP Computer Limited
Awka, Anambra
08.2013 - 06.2015
  • My responsibilities included, but were not limited to, providing technical support to clients, responding to various account questions, and troubleshooting general installation issues.
  • Managed installation and configuration of hardware and software applications for multiple off-site clients; ensuring the effective and efficient use of computer products.
  • Desktop Support, including system backups and recoveries.
  • Investigated reported issues and walked customers through service protocols to identify or rule out problems.
  • Performed routine computer maintenance and software updates.
  • Provided technical advisement on connectivity and networking issues.
  • Configured shared resources, file, and folder access.

Education

Computer Science / Software Development

Capella University
08.2025

Certificate of Completion - Computer Support Associate

Moraine Valley Community College
Palos Hills, IL
07.2020

Bachelor of Science - Computer Science

Nnamdi Azikiwe University
Awka, Anambra
08.2010

Skills

  • Windows 10
  • MS Office Expert
  • Mac Expert
  • SEO Proficient
  • Project Management
  • Time Management
  • Customer Service
  • Detail Focused
  • Critical Thinking
  • Organizational Skills
  • Ability to Work Under Pressure
  • Ability to Meet Tight Deadlines
  • Collaboration
  • Confidentiality practices
  • Organizational skills
  • Team collaboration
  • Goal setting
  • Sensory support
  • Driver's license
  • Data organization
  • Customer service
  • Hardware maintenance

Personal Information

Gender: M

Pronouns

he/him/his

Timeline

REP 2B, Warehouse Technician

Xfinity
03.2021 - Current

Warehouse Support Associate

Amazon Fresh, Inc.
07.2017 - 12.2020

Technical Advisor

1st Choice Technical Services
05.2017 - 03.2021

Marketing Sales Associate

International Marketing Concepts
08.2015 - 07.2017

Technical Support Associate

KP Computer Limited
08.2013 - 06.2015

Computer Science / Software Development

Capella University

Certificate of Completion - Computer Support Associate

Moraine Valley Community College

Bachelor of Science - Computer Science

Nnamdi Azikiwe University

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Christopher O. Ilechie