Michelle Hill
New Market,Alabama
Summary
Dedicated Office Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
Work History
Office Rep/Pre-cert Rep
Huntsville Hospital
09.2022 - 11.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Streamlined office processes for improved workflow and increased productivity.
- Expedited document processing to ensure timely delivery of information to relevant parties.
- Collaborated with team members on projects, contributing to successful outcomes.
- Managed multiple calendars to ensure smooth scheduling and prevent conflicts or overlaps in appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Showcased excellent problem-solving skills while troubleshooting technical issues related to computer software programs or hardware devices used within the office setting.
Mail Delivery
United States Postal Service
03.2021 - 02.2022
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
- Provided prompt mail delivery to businesses and residences on specified route.
- Distributed mail to residences and businesses, delivering to approximately 150 customers per shift
- Enhanced mail delivery efficiency by accurately sorting and organizing parcels
- Maintained excellent customer service with timely deliveries and professional communication
Pharmacy Technician
Star Market Pharmacy
06.2018 - 01.2021
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across entire team.
- Coordinated verification and filling of more than 800 daily prescriptions in high-volume pharmacy environment.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Medical Administrative Specialist
Southern Dermatology
03.2016 - 06.2019
- Streamlined patient scheduling by implementing an efficient appointment system, reducing wait times and increasing patient satisfaction.
- Enhanced the accuracy of medical records through meticulous data entry and organization, ensuring timely access to critical information.
- Facilitated effective communication between patients and medical professionals, resulting in improved patient care outcomes.
- Increased overall office efficiency by organizing and maintaining supplies inventory, optimizing the ordering process and minimizing costs.
- Trained new administrative staff on office procedures, ensuring consistent performance standards across the team.
- Managed a high volume of incoming calls with professionalism, directing inquiries to appropriate departments for prompt resolution.
Receptionist
Omnicare
06.2014 - 12.2016
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained an well-organized reception area with updated materials, contributing to an welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Unit Secretary/Nurse Tech
Healthsouth
08.2013 - 10.2016
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in an timely manner.
Pharmacy Technician
Wal-Mart Pharmacy
06.2010 - 10.2016
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Education
Diploma - Medical Assistant -
Virginia College At Huntsville
Huntsville, AL09.2014
Associate of Science Degree - Medical Billing and Coding -
Virginia College At Huntsville
Huntsville, AL12.2011
Skills
- Clerical/Administrative
- Customer Service
- Collections
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher)
- Windows 10
- ICD-9/10-CM CPT Insurance Coding HCPCS/CPT Medical Coding
- Document Management
- Calendar Management
- Problem Solving
- Decision Making
- Telephone Etiquette
- Mail Sorting and Distribution
- Medical Terminology
- Payment Processing
Timeline
Office Rep/Pre-cert Rep
Huntsville Hospital
09.2022 - 11.2023
Mail Delivery
United States Postal Service
03.2021 - 02.2022
Pharmacy Technician
Star Market Pharmacy
06.2018 - 01.2021
Medical Administrative Specialist
Southern Dermatology
03.2016 - 06.2019
Receptionist
Omnicare
06.2014 - 12.2016
Unit Secretary/Nurse Tech
Healthsouth
08.2013 - 10.2016
Pharmacy Technician
Wal-Mart Pharmacy
06.2010 - 10.2016
Diploma - Medical Assistant -
Virginia College At Huntsville
Associate of Science Degree - Medical Billing and Coding -
Virginia College At Huntsville