Christopher Olivares
San Francisco,CA
Summary
Highly motivated and detail-oriented Clinical Administrative Coordinator with a background of 10 years of sales experience. Possesses strong communication and organization skills, as well as knowledge of medical terminology, electronic health records, and insurance verification. Consistently demonstrates excellent customer service and teamwork abilities.
Overview
13
13
years of professional experience
Work History
Security Specialist
Target
05.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Screened incoming employees, personal belongings, and shipments for security concerns.
Clinical Administrative Coordinator
Satellite Healthcare
01.2023 - Current
- Implemented a streamlined electronic health record (EHR) system, improving accuracy and accessibility of patient information.
- Efficiently scheduled and coordinated dialysis treatments for patients, optimizing clinic resources and minimizing wait times.
- Conducted regular audits to ensure compliance with industry regulations and internal quality
- standards.
- Facilitated regular team meetings to discuss process improvements, resulting in enhanced communication and teamwork.
- Developed and maintained emergency response protocols, ensuring the clinic's readiness for unforeseen events.
Account Executive
Podium
09.2022 - 12.2022
- Leveraged Google and social media to prospect new clientele.
- Align Podium solutions with prospect business objectives/needs.
- Researched competitive landscape and emerging technologies to position brand in global marketplace.
- Successfully drove new business development through qualifying leads, building relationships and executing strategic sales.
Account Executive
Sharebite
04.2022 - 05.2022
- Collaborated with local and restaurants chains extensively to understand needs before proposing specific solutions.
- Engaged in daily cold calls and followed up with restaurant prospects monthly to verify pipeline sufficiency.
Agent Experience Partner
Better Mortgage
08.2021 - 03.2022
- Partnered with real-estate agents giving them up-to-date loan statuses.
- Worked cross-functionally with different teams to execute closing deadlines.
- Oversee mortgage sales cycle from purchase agreement to closing.
- Continuously meet and exceed monthly metrics (top 10 consecutive outbound dials in 4 months).
- Educated customers about their home buying process, mortgage terms, and rate inquiries.
Loan Consultant Associate
Better Mortgage
07.2020 - 08.2021
- Educated clients about refinancing and closing costs by reviewing loan estimates.
- Consult with customers and overcame objections to achieve homeownership and refinancing goals.
- Analyzed applicants financial status, credit history, and financial goals to determine loan eligibility.
Outbound Sales Representative
LendingClub
05.2019 - 10.2019
- Made 120 cold calls per day resulting in client base growth by 30%.
- Provided product details and showed value in our proposition while handling complex objections.
- Highest loan issuance in July 2019 out of 25 agents by issuing over $1.1mill.
Inbound Sales Representative
LendingClub
04.2018 - 05.2019
- Exceeded productivity in loan applications by 64% over 3 months.
- Achieve and consistently exceed monthly conversion quota. (Issued on average $1.12mill monthly).
- Top sales performing rep for 6 months consecutive, having been top 5 out of 30 agents.
- Nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings by 73% on surveys.
Retail Sales Manager
MarketSource
09.2016 - 04.2018
- Managed day-to-day staffing and handled scheduling for all store employees.
- Exceeded sales goals and accomplished business objectives through inspiring staff and promoting Target products.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Electronics Sales Associate
Target
08.2010 - 09.2016
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Associate of Science - General Business
City College of San Francisco
San Francisco, CA05.2014
Skills
- Salesforce CRM Experience
- Outreach
- Zendesk
- Google Workspace
- Relationship Building and Management
- Customer Presentations
- Effective Customer Communication
- Product Recommendations
Timeline
Security Specialist
Target
05.2023 - Current
Clinical Administrative Coordinator
Satellite Healthcare
01.2023 - Current
Account Executive
Podium
09.2022 - 12.2022
Account Executive
Sharebite
04.2022 - 05.2022
Agent Experience Partner
Better Mortgage
08.2021 - 03.2022
Loan Consultant Associate
Better Mortgage
07.2020 - 08.2021
Outbound Sales Representative
LendingClub
05.2019 - 10.2019
Inbound Sales Representative
LendingClub
04.2018 - 05.2019
Retail Sales Manager
MarketSource
09.2016 - 04.2018
Electronics Sales Associate
Target
08.2010 - 09.2016
Associate of Science - General Business
City College of San Francisco