Gloricela Felix

• Improved staff morale by implementing grade, salary and benefit programs in accordance with established standards.
• Conducted thorough audits of benefits programs to identify areas for improvement and cost savings opportunities.
• Served as the primary point of contact for both employees and external partners regarding all aspects of
• company-sponsored benefit programs.
• Helped employees navigate the complexities of their retirement plans, ensuring they had a clear understanding of their investment options and contribution limits.
• Ensured compliance with federal, state, and local regulations by maintaining accurate records of employee benefits plans.
• Resolved complex employee benefits issues by conducting thorough research and collaborating with relevant parties to find solutions.
• Handled escalated customer service inquiries from employees experiencing difficulties navigating their health insurance coverage successfully.
• Enhanced employee satisfaction by effectively managing benefits enrollment and addressing concerns in a timely manner.
• Help Employees with their Time Card such as Missed Punches, Vacation Time etc.
• Help Employees in Creating Leave of Absences

Improved overall employee understanding of benefit options through targeted communication campaigns tailored to specific demographics.

• Outbound calls to US VETERANS and schedule their C&P exam
• Also translating from Spanish to English the Veterans needs and Document it into their VA Portal and Data entry
• Provided customer service to international clients in various languages, including Spanish.
• Provided technical support to international customers via telephone or online chat sessions.
• Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
• Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
• Responded promptly to emails from patients seeking information about their appointments or other related topics.
• Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.

• Answer phone calls, help customer with problems, schedule floor installations, translating From English to Spanish or English to Spanish from Customers to Management and helping them in their needs, Process of issuing invoices and collecting payments from customers
• Interviewing and Recruiting Floor Installers and Arrange travel and hotel accommodations for out of state travel
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.