Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rose Jefko

Rockford,IL

Summary

Dedicated and empathetic professional offering several years' in direct patient care and medical office management experience. Committed to obtaining the highest level of customer satisfaction by ensuring regulatory compliance and adherence to HIPPA standards. Goal-driven, skilled at analyzing and solving routine and complex problems. Detail-oriented and systematic professional successful at developing innovative solutions to diverse issues.

Overview

9
9
years of professional experience

Work History

Human Resources Specialist

Hard Rock Casino
Rockford, IL
11.2023 - Current
  • Provided guidance to managers on disciplinary action and performance management.
  • Ensured compliance with all federal and state labor laws regarding wages and hours worked.
  • Conducted investigations into workplace complaints or grievances raised by employees.
  • Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
  • Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
  • Maintained confidential personnel files in accordance with applicable laws and regulations.
  • Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
  • Established and maintained trusted relationships around organization to optimize business and employee experience.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
  • Coordinated employee recognition programs to boost morale and reward outstanding performance.
  • Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.

Workforce Management Analyst

Cohere Health
Remote
11.2020 - 12.2023
  • Handled all schedule-related requests, including PTO, shift swaps and overtime.
  • Collaborated with senior and department leaders to develop and implement workforce plans.
  • Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
  • Created and updated different documents, reports and spreadsheets with software such as Google suits and Microsoft office.
  • Developed new-hire training materials regarding all attendance and schedule matters.
  • Sourced, qualified and conducted screening interviews with job candidates.

Medical Assistant

U.W. Health Psychiatry
Madison, WI
12.2019 - 11.2020
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Documented all medications administered to mental health patients, following instructions from physicians and healthcare providers.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Communicated with primary care physicians or emergency care providers to relay patient needs.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.5
  • Sterilized medical instruments as needed.

Intake Specialist

Option Care Enterprises Inc.
Machesney Park, IL
06.2019 - 12.2019
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Prepared correspondence, accounting and financial documents for analysis.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.

Personal Assistant

Private Home
03.2018 - 05.2019
  • Checked and opened mail, including bills and invoices.
  • Eliminated errors by reconciling bill statements.
  • Provided care to client pets, including feeding, walking and grooming.
  • Organized personal and professional calendars, providing reminders of upcoming meetings and events.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Created expense reports using Microsoft Excel spreadsheets.
  • Consistently recognized by management for providing superior customer service.

Certified Nursing Assistant

Rockford, IL All Life's Solutions
12.2017 - 06.2018
  • Assisted patients with shaving, bathing and teeth brushing to promote good oral health and personal hygiene.
  • Provided patients and families with emotional support.
  • Created and maintained safe living environment for patients and helped facilitate activities of daily living (ADL).
  • Interacted enthusiastically with patients through positive engagement, active listening and respectful conversations.
  • Assessed patients to identify lacerations, contusions and other physical symptoms in need of further attention.
  • Turned and re-positioned bedridden patients.
  • Displayed sensitivity to the needs of geriatric patients.
  • Managed and maintained patients' rooms, shared living areas and nursing stations.
  • Comforted patients and provided reassurance and encouragement.
  • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.

Medical Assistant Extern

01.2018 - 03.2018
  • Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Charted all patient services in records with high accuracy.
  • Monitored patient stability by checking vital signs and weight.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Escorted patients to examination rooms and prepared for physician exams.
  • Performed routine tests such as urine dip stick, vision and hearing tests.

Home Health Care Aide

Rockford, IL
05.2015 - 03.2018
  • European Services at Home.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Developed strong and trusting rapport with each client to facilitate best care and assistance possible.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.

  • Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
  • Prepared soil and gardens for planting and laid down mulch and sod.
  • Utilized proven methods for watering and fertilization to minimize plant losses while maintaining plant health.
  • Ordered plants for nursery based on past sales and current weather conditions.
  • Reviewed monthly financial results with partners to identify opportunities and improve profitability.
  • Oversaw various cultivation stages for different trees, shrubs and plants to maximize growth.
  • Monitored weather conditions and adjusted strategies accordingly to avoid losses.
  • Collected and recorded growth, production and environmental data.
  • Cared for and maintained plants in different climate-controlled areas.
  • Negotiated with buyers for sale, storage or shipment of crops or livestock.
  • Planned harvest and planting schedules.

Education

Associate of Applied Science - Medical Assisting

Rockford Career College
Rockford, IL
2018

Bachelor of Arts - Integrative Health

Maharishi International University
Fairfield

Skills

  • Oral and written communication
  • Analytical decision-making skills
  • Detail-oriented
  • Written communication
  • Microsoft Excel
  • Microsoft Office
  • Creating and implementing work flows
  • Developing models
  • Compiling data
  • Communication
  • Problem resolution
  • Multitasking
  • Planning & organizing
  • Critical thinking
  • Strategic Thinking
  • Cost Analysis
  • Report Writing
  • Compiling Data
  • Resource Planning
  • Data Analysis

Timeline

Human Resources Specialist

Hard Rock Casino
11.2023 - Current

Workforce Management Analyst

Cohere Health
11.2020 - 12.2023

Medical Assistant

U.W. Health Psychiatry
12.2019 - 11.2020

Intake Specialist

Option Care Enterprises Inc.
06.2019 - 12.2019

Personal Assistant

Private Home
03.2018 - 05.2019

Medical Assistant Extern

01.2018 - 03.2018

Certified Nursing Assistant

Rockford, IL All Life's Solutions
12.2017 - 06.2018

Home Health Care Aide

05.2015 - 03.2018

Associate of Applied Science - Medical Assisting

Rockford Career College

Bachelor of Arts - Integrative Health

Maharishi International University

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Rose Jefko