Christopher Ortiz
Port St Lucie,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Service Technician
Sunshine Slider Repair
01.2024 - 02.2025
- We repaired sliding doors and windows. We also rescreen patio doors and window screens.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Operations Manager
Window Parts Warehouse
09.2016 - 02.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Education
Bachelor of Arts - International Relations
Florida International University
Miami, FL04-2009
Associate of Arts - Business Administration
Miami Dade College
Miami, FL04-2004
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Punctual and reliable
- Problem and issue resolution
- Documentation and reporting
Languages
English
Full Professional
Timeline
Service Technician
Sunshine Slider Repair
01.2024 - 02.2025
Operations Manager
Window Parts Warehouse
09.2016 - 02.2023
Bachelor of Arts - International Relations
Florida International University
Associate of Arts - Business Administration
Miami Dade College
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