Christopher Osorno
Miami,FL
Summary
With a strong foundation in communication and relationship management, eager to learn and develop in a sales environment. Understanding of customer needs and problem-solving skills, coupled with a focus on effective communication and product knowledge, allows for effective addressing of customer concerns. Ready to utilize and further enhance negotiation and relationship-building skills in the desired position, contributing to the success of the team.
Overview
6
6
years of professional experience
Work History
Sale Representative
Cardconnect Brickell
04.2024 - 11.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Negotiated prices, terms of sales and service agreements.
- Served customers with knowledgeable, friendly support at every stage of negotiation.
- Set and achieved company defined sales goals of 2 closes a day.
Cold Caller
Park Business Capital
01.2024 - 03.2024
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Made average of 400 outbound and inbound calls per day.
- Collaborated with the sales team to refine cold calling strategies, leading to more productive conversations with prospects.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily cold calling and outreach to build sales pipeline.
- Set up appointments with interested customers according to schedule availability.
Barback
Bakan
05.2019 - 07.2019
- Would attend to guests and check-in on satisfaction
- Restocked ice, condiments, and snacks.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Trained with experienced bartenders and gained experience in making drinks
- Replaced empty kegs and soda syrups.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Greeted customers and provided friendly, knowledgeable service when bartenders were occupied.
Beach Attendant
Boucher Brothers Management
11.2018 - 02.2019
- Would escort guests to their desired location on the beach and made sure they had everything they needed to enjoy their time at the beach.
- Would frequently check on guests to make their satisfaction level was high.
- While closing would stack and lock all beach lounging items.
- Would pick up, tend to the cleanliness of the beach and prepare to open the next day.
- Increased guest satisfaction by promptly attending to their needs and requests throughout their visit.
- Built and established positive relationships with patrons, team members and supervisors.
- Assisted customers by retrieving beach equipment, answering questions, and helping physically disabled.
- Assisted guests with renting and setting up umbrellas, beach chairs, cabanas, towels and collected items at closing to maintain inventory.
Skills
- Customer service
- Quick learner
- Customer relations
- Hardworking
- Customer relationship building
- Sales expertise
- Sales closing
- Product and service knowledge
- Objection handling
- Performance improvement
- Account management
- Cold calling
Languages
English
Spanish
Timeline
Sale Representative
Cardconnect Brickell
04.2024 - 11.2024
Cold Caller
Park Business Capital
01.2024 - 03.2024
Barback
Bakan
05.2019 - 07.2019
Beach Attendant
Boucher Brothers Management
11.2018 - 02.2019
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