Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Christopher Packer

Clovis,California

Summary

Splicing Technician with AT&T, adept at optimizing fiber optic networks and enhancing team capabilities through training. Proven problem-solver skilled in fusion splicing techniques and quality control inspection, ensuring high-quality connections and improved network reliability. Committed to safety and proactive issue resolution, driving customer satisfaction and operational efficiency. Developed skills in hands-on, technical environment, focusing on fiber optics and cable management. Known for strong problem-solving abilities and meticulous attention to detail, ensuring high-quality outcomes. Looking to transition into new field, leveraging these technical skills and commitment to excellence.

Overview

16
16
years of professional experience

Work History

Spicing Technician

AT&T
08.2015 - Current
  • Trained new technicians on splicing procedures, enhancing team knowledge and skills base.
  • Increased workplace safety by adhering to industry regulations and best practices during all splicing tasks.
  • Conducted thorough inspections of cable installations to identify potential issues before they affected network performance.
  • Supported company growth initiatives by participating in the expansion of fiber optic networks into new territories or markets.
  • Maintained updated records of splicing activities for accurate documentation and future reference.
  • Optimized splicing efficiency with the use of advanced tools and equipment, ensuring high-quality connections.
  • Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.

Premises Technician

AT&T
07.2009 - 08.2015
  • Installed and repaired IP video and Voip equipment.
  • Streamlined operations by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
  • Prevented future service disruptions by identifying potential issues during routine maintenance checks and taking proactive measures to address them.
  • Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
  • Ensured optimal service quality by conducting thorough inspections and tests after installations or repairs.
  • Showcased problem-solving abilities by tackling complex technical challenges and finding innovative solutions to address customer needs.
  • Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
  • Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
  • Read and deciphered graphs and blueprints.
  • Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

Education

High School Diploma -

Clovis High School
Clovis, CA

No Degree -

Fresno City College
Fresno, CA

Skills

  • Cable management
  • Quality control inspection
  • Documentation and reporting
  • OTDR operation
  • Fiber optic and Cable splicing
  • Fusion splicing techniques
  • Problem-solving / System Repair
  • Signal loss analysis
  • Fiber optic safety practices
  • Electrical safety

Affiliations

  • 9408 CWA 2009 - Current

Timeline

Spicing Technician

AT&T
08.2015 - Current

Premises Technician

AT&T
07.2009 - 08.2015

High School Diploma -

Clovis High School

No Degree -

Fresno City College

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Christopher Packer