Tennessee Panther

• Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
• Set up service for customers by installing, connecting, testing or adjusting equipment.
• Installed cabling from transport and wiring closets to customer access outlet.
• Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
• Troubleshot and diagnosed systems using speed, ping and related tests.
• Diagnosed errors and technical problems and determined solutions to produce timely service reports.
• Educated customers on equipment use, setup procedures and troubleshooting strategies.
• Resolved technical, on-site and account issues to enhance customer satisfaction ratings.
• Promoted additional services and products to increase sales.
• Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
• Oversaw and modified service operations to meet established parameters and guidelines.
• Communicated service installation orders and escalations to enhance CRM and QA effectiveness.
• Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
• Repaired equipment to support continual service.
• Maintained and secured company assets to prevent damage and loss.
• Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
• Utilized tools and vehicles to ensure workplace safety and prevent injuries.
• Measured signal strength at utility poles.
• Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
• Selected correct tools or methodologies to perform specific cabling tasks.
• Scanned customers' cable systems electronically to pinpoint potential problems.
• Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
• Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
• Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
• Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.

Installed data lines in schools and businesses to ensure connectivity. Terminated,Tagged and labeled lines for identification. and tested lines. Mounted projectors and projector screens. Mounted analog and digital clocks. Installed audio speakers in classrooms in hallways. Mounted cameras. Demolished of all old wirings and products. Assembled and Mounted equipment securely in designated locations. data cabinets.

• Operated data entry systems for client information management.
• Maintained accurate records of communications and transactions.
• Assisted in troubleshooting hardware and software issues.

• Repaired damaged cables by stripping back insulation layers, replacing conductors and re-insulating with new jackets.
• Tested connections to verify power supplies and communication link functionality.
• Conducted post-splice tests on newly spliced cables to confirm the integrity of the connection.
• Installed and routed wires between equipment components between components and to outside cable systems.
• Laid out cabling plans and ran through buildings to desired locations.
• Ran wires between components and to outside cable systems.
• Assembled and installed communication equipment.
• Followed safety protocols at all times while working on jobsites to prevent injuries or accidents.
• Increased field productivity while reorganizing installation methods and teams.
• Researched solutions for complex problems encountered during installations utilizing available resources.
• Proactively identified and solved problems that impacted management and business directions.
• Analyzed test results and identified discrepancies in performance.
• Ascended utility poles to access and maintain equipment and ladders to install, maintain or inspect equipment.
• Climbed poles and ladders to install, maintain or inspect equipment.
• Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
• Operated equipment and machinery according to safety guidelines.
• Resolved customer issues with knowledgeable and friendly service, enhancing overall customer satisfaction and trust in services provided.