Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Parchman

Christopher Parchman

TECHNICIAN
Indianapolis,IN

Summary

Competent Telecommunications Technician bringing 15 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level technical position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

Premises Technician

AT&T
06.2013 - Current
  • Installed wiring, cabling and networking hardware on customer premises.
  • Performed preventive maintenance of telecommunications equipment.
  • Maintained company vehicle and company equipment.
  • Implemented security measures to protect network systems from unauthorized access and threats.
  • Performed quality assurance on systems to confirm optimal performance.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Coordinated installation of new users and relocations of existing users.
  • Provided training to customers to enhance use and understanding of network systems.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Responded to service requests during and after business hours.
  • Educated customers on how to use Network and Router service.

Loader and Unloader

UPS
08.2012 - 06.2013
  • Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes, and skid-steers.
  • Checked accuracy of product packaging and labeling, rectifying any issues.
  • Monitored product for quality assurance, raising any issues with managers.
  • Collaborated with team members to maintain efficient workflow.
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
  • Lifted and slid packages weighing up to 50+ pounds on conveyor belts to transport items.
  • Reviewed and followed computerized work orders to determine quantities and types of products to be shipped.

Installer Service Specialist

Best Buy, Home Theater And Computers
02.2001 - 04.2012
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Laid out materials and system components to prepare for installation.
  • Assisted with system design and layout to optimize installations and continuous performance.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Installed and fixed computer and plasma, and educated customers on proper use to prevent future mishaps.
  • Used appropriate PPE to reduce risks when working with electrical and communications systems.

Auto Detailer

G&G Motorsports
03.1998 - 04.2001
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Test drove vehicles and reported identified issues to management.
  • Applied fuel additives to help clean and protect engines.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Reported daily work progress and encountered problems to management.
  • Applied protective agents, including sealants, to protect surfaces.

Education

High School Diploma -

South Bend High School
South Bend, IN
06.1996

Skills

  • Technical Document Reading
  • Reading Comprehension
  • Customer Experience
  • Home Visits
  • Voice Over IP
  • Production Work
  • Diagnosing Issues
  • Installing and Repairing Equipment
  • Network Wiring
  • Educating Customers

Timeline

Premises Technician

AT&T
06.2013 - Current

Loader and Unloader

UPS
08.2012 - 06.2013

Installer Service Specialist

Best Buy, Home Theater And Computers
02.2001 - 04.2012

Auto Detailer

G&G Motorsports
03.1998 - 04.2001

High School Diploma -

South Bend High School

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