Christopher Park

• Isolate and resolve network communication issues.
• Train end-users on correct operations and use of workstations to maintain optimal performance and functionality of systems.
• Complete Integration of Bonchon’s New Store Opening Process and automate workflows to maximize and track productivity.
• Review, update, & comply with network and company policies.
• Preform data migration for server and workstation updates or replacements.
• Streamline department reporting data from Fran Connect for C-Suite Executive team.
• Created reporting metrics to display/track/optimize Bonchon's NRO process.
• Developed and initiated projects, managed costs, and monitored performance.
• Modified and directed project plans to meet organizational needs.
• Fostered relationships with vendors to promote positive working relationships.
• Managing Bonchon's Transfer Process.

• Executed Bonchon's Franchise Strategy.
• Sales Quota of 3 New Franchisees and 2 new Development Agreements.

4 New Franchisees (Single Franchise Agreement).

2 New Development Agreements (15 store total with 2 developers, CA(8) & MN(7).

• Managed legal/admin tasks to update Bonchon's Franchise Agreement accordingly to FTC regulations.
• Communicated breach of Development Agreement schedule to developers in compliance with FTD/ Bonchon FA regulations.
• Continue Integration of CRM System (Fran Connect)
• Imported historical information to digitize for team access and usage.
• Implemented Bonchon's New Restaurant Opening process into Fran Connect Opener Module.

• Managed Bonchon's sales funnel from New Lead through Closed Sale for 50 states.
• Developed relationships with existing franchisees to promote internal growth.
• Manage legal/admin procedures to update Bonchon's Franchise Agreement in compliance with FTC regulations.
• Develop Item 20 Reports to file based on Franchisees in Operation, Terminated, & Developing.
• Coordinate Letters of Concern & Letters of Default’s based on development schedule defaults.
• Begin onboarding CRM system for Bonchon's Sales: Fran Connect.
• Automated Bonchon’s sales funnel using workflows, calendar scheduling applications, & digital campaigns.
• Centralized & computerized lead followed up and reporting for C-Suite level executives.

• Directed flow of packages from preparation to shipment
• Integrated shipping systems based on A-list Client needs
• (47brand, Greg Norman, & Vineyard Vines)
• Ensured daily shipments were recorded, communicated to clients, and delivered :27% increase in shipment delivery rate after 3 months
• Used multiple shipping software’s to track, check, prioritize and route orders upon completion
• Coordinate with Front office, Receiving & Embroidery Managers to ensure order placement, goods and product are prepared for processing, manufacturing, QC, & shipment.

• Prospected new business in regional territories
• Demonstrated features of products and what solutions it provided for clients
• Negotiated price of sale and coordinated installations
• Maintain 24/7 availability for customer questions and concerns
• Implemented 3:1:1 promotion based on current inventory and incentive provided by manufacturers.

• Created relationships with contractors to funnel new leads to outside sales reps for follow up
• Contacted clients to promote incentives offered by vendors Bosch, Dewalt, Makita, & Milwaukee
• Assisted clients to process quotes on special item orders
• Managed 50-75 customer calls per day.
• Created new accounts for inside sales funnel follow up by implementing various sales strategies.
• Coordinated with Outside sales to promote efficiency when prospecting future clients.

• Recommended clients products based on specific need
• Registered and invoiced transactions
• Balanced register and logged daily sales to track YOY performance
• Ensured store appearance was clean and presentable
• Review data sheets to ensure material requested confirms to client’s safety standards
• Upsell high margin accessories and services in all transactions.