Christopher Parten
Garden Grove,CA
Summary
Well-regarded Advisor highly effective at analyzing data and trends to make timely, useful and effective recommendations. Prepared to leverage 10 years' experience to take on project management positions. Projects managed include, but are not limited to:
1. Curb MTU reposition or replace (CMRR)
- New work process implemented.
- New tools approved for safety & efficiency.
- Efficiency per order increased by 400%.
2. Optical character recognition (OCR)
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
3. Reconfiguration project
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and implemented project plans and budgets to ensure successful execution.
Overview
11
11
years of professional experience
Work History
Business System Advisor
SoCal Gas Company
08.2022 - Current
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs with the reconfiguration project.
- Developed a comprehensive project plan with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results with the reconfiguration project.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution with the reconfiguration project.
- Monitored progress against established goals, adjusting schedules and resources to keep the repeat alarming project on track.
- Improved data accuracy by implementing robust validation and quality control measures with the NEMO project.
Technical Advisor 2
SoCal Gas Company
05.2021 - 08.2022
- Streamlined business processes for increased efficiency through the implementation of the (CMRR) proof of concept.
- Served as a key liaison between internal teams, facilitating clear communication on project requirements and deliverables on the (CMRR) proof of concept.
- Collaborated closely with cross-functional teams, ensuring optimal integration and approval of new technologies such as the (OCR) proof of concept.
- Provided comprehensive training sessions for employees, fostering a more technologically adept workforce.
Operations Training Instructor
SoCal Gas Company
10.2020 - 05.2021
- Increased trainee retention rates by creating engaging and interactive learning environments.
- Developed custom job aids and resources to support ongoing employee development and skill-building.
- Evaluated employee progress and provided constructive feedback, promoting continuous improvement and growth.
- Contributed to developing company-wide training strategies and aligning goals with overall business objectives.
Quality Assurance Inspector
SoCal Gas Company
07.2020 - 10.2020
- Enhanced CSF work quality by conducting thorough inspections and identifying areas for improvement.
- Supported continuous improvement initiatives by sharing best practices and supporting the training field operations department during the pandemic.
Energy Technician Residential
SoCal Gas Company
06.2015 - 06.2020
- Streamlined work processes by implementing efficient organizational systems and procedures, creating a process for curb MTU changes for the company.
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly, receiving multiple customer compliments annually .
- Assisted in training new employees on company policies, procedures, and best practices.
- Skilled at working independently and collaboratively in a team environment, leading the diversity and safety committees.
Advance Meter Installation
SoCal Gas Company
06.2014 - 03.2015
- Supported continuous improvement initiatives with proactive problem-solving skills and attention to detail, leading the closet cabinet project.
- Aided in creating a positive work culture that emphasized teamwork, open communication, safety, and accountability by leading the safety and efficiency committees.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team, receiving 6 efficiency awards.
Education
BBA - Business Administration And Management
Strayer University
Washington, DC12-2024
Associate of Arts - Business And Administration
Strayer University
Washington, DC03-2024
Skills
- SQL Analytics
- SQL Optimization
- Documentation Management
- MicroSoft Project application Proficiency
- Work Space application Proficiency
- CIS application Proficiency
- NEMO application Proficiency
- Excel application Proficiency
- Policy Implementation
- Workforce Management
Timeline
Business System Advisor
SoCal Gas Company
08.2022 - Current
Technical Advisor 2
SoCal Gas Company
05.2021 - 08.2022
Operations Training Instructor
SoCal Gas Company
10.2020 - 05.2021
Quality Assurance Inspector
SoCal Gas Company
07.2020 - 10.2020
Energy Technician Residential
SoCal Gas Company
06.2015 - 06.2020
Advance Meter Installation
SoCal Gas Company
06.2014 - 03.2015
BBA - Business Administration And Management
Strayer University
Associate of Arts - Business And Administration
Strayer University
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