Christopher Pavao
Mashpee,MA
Summary
Goal-oriented manager with distinguished experience in automotive industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
13
13
years of professional experience
Work History
Business Manager / Sales Manager
Land Rover Cape Cod - Prime Automotive Group
Hyannis, MA
10.2019 - 11.2021
- Pushed product penetration/vehicle service contract revenue to new levels with more than $130,000 in monthly F&I gross. (Smaller store averaging 30-40 units/month)
- Monitor and maintain CITs averaging 3-5 days.
- Generate and obtain neat/clean documentation to avoid funding delays, dealer protection, etc.
- Interact with clients to observe needs and offer all products/additional coverage using Darwin menu system based on response to generate maximum gross.
- Educate clients on product knowledge/additional coverage without hard-sell tactic for pleasurable experience while generating maximum gross.
- Send all credit applications to DealerTrack and maintain high approval percentage/look to book reports with preferred lenders.
- Monitored customer market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed customer CRM to increase follow-up and enhance business development and maintain sustainability and customer satisfaction.
- Appraise customer trade-in vehicles to offer transparent trade-in values while obtaining maximum actual cash value.
- Supervise and assist sales staff with customer follow up, qualifying customer skills, turn overs, close deals, re-visit deals, etc.
- Help create a great team environment with boosting employee morale.
- Increased monthly volume from estimated 8-10 vehicles per month to averaging 30+ vehicles per month consistently. (Store record 40 units 06/2021 $450,000+ total sales gross for month)
- Specialized in hi-line automotive brands ie. Land Rover Range Rover, Mercedes-Benz, BMW, Audi, etc.
- Specialized/familiarized in using Microsoft Excel, eLeads, CDK, Advent, DealerTrack, Route One, Accessa, Darwin Automotive, F&I products.
Business Manager
Mercedes-Benz Of Hanover - Prime Motor Group
Hanover, MA
04.2019 - 10.2019
- Pushed product penetration/vehicle service contract revenue to new levels with more than $120,000 in monthly F&I gross. (Averaging 40-55 turns/month)
- Obtain CITs averaging 3-5 days.
- Generate/obtain clean and correct documentation to avoid funding delays, protect dealership, etc.
- Qualify and observe customer needs using Darwin menu system to offer all products/additional coverage while maintaining maximum on each deal.
- Send all credit applications to DealerTrack and maintain high approval percentage/look to book reports with preferred lenders.
Sales & Leasing Consultant
Mercedes-Benz Of Hanover - Prime Motor Group
Hanover, MA
04.2018 - 05.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant vehicle options.
- Provided positive first impressions to welcome existing, new and potential customers.
- Completed orders and organized product deliveries to meet customer timetables.
- Consistently ranked top salesperson selling 15+ units each month out of 10-15 salespeople on average.
- Consistently hit all unit bonuses each month, including top salesperson bonus if applicable.
- Strong customer pre-qualify and customer follow-up skills.
- Achieved multiple top salesperson of the month and team player awards quarterly.
Sales & Leasing Consultant
Mercedes-Benz Of Hyannis - Prime Motor Group
Hyannis, MA
01.2013 - 04.2018
Retail & Commercial Parts Advisor
Mercedes-Benz Of Hyannis - Prime Motor Group
Hyannis, MA
01.2012 - 01.2013
Foreman
Maffei Landscape Contractors
Mashpee, MA
02.2011 - 01.2012
Automotive Wholesaler/Detailer
Executive Auto Sales
East Falmouth, MA
01.2009 - 01.2011
Education
No Degree - Criminal Justice, Business
Dean College
Franklin, MAHigh School Diploma -
Falmouth High School
Falmouth, MA06.2010
Skills
- Automotive
- Retail Sales
- Customer Satisfaction
- Customer Service
- Customer Retention
- Sales Process
- Strategic Negotiations
- Financial Structuring
- Product Knowledge
- Time Management
- Sales Management
- Team Building
A believer of help creating a positive, fun, profitable work environment.
When I am in the office, I bring 100% everyday to maximize day-to-day success but also love help creating a fun work environment. I am a Cape Cod native with a strong automotive background and also am a car enthusiast. In my free time, I like to work on and enjoy my vehicles, and spend time with friends and family.
Timeline
Business Manager / Sales Manager
Land Rover Cape Cod - Prime Automotive Group
10.2019 - 11.2021
Business Manager
Mercedes-Benz Of Hanover - Prime Motor Group
04.2019 - 10.2019
Sales & Leasing Consultant
Mercedes-Benz Of Hanover - Prime Motor Group
04.2018 - 05.2019
Sales & Leasing Consultant
Mercedes-Benz Of Hyannis - Prime Motor Group
01.2013 - 04.2018
Retail & Commercial Parts Advisor
Mercedes-Benz Of Hyannis - Prime Motor Group
01.2012 - 01.2013
Foreman
Maffei Landscape Contractors
02.2011 - 01.2012
Automotive Wholesaler/Detailer
Executive Auto Sales
01.2009 - 01.2011
No Degree - Criminal Justice, Business
Dean College
High School Diploma -
Falmouth High School
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