Christopher Perez
San Antonio,TX
Summary
Detail-oriented Delivery Ambassador excelling in customer engagement and team coordination. Known for implementing feedback mechanisms that enhance service quality and operational efficiency. Ready to leverage skills to drive impactful results.
Overview
5
5
years of professional experience
Work History
Texas Delivery Ambassador
Southeast Independent Delivery Services
10.2023 - Current
- Completed daily evaluations with delivery teams to ensure perfect customer service, safe truck operation, while also making sure teams are in compliance with DOT standards as well.
- Fostered positive relationships with customer to enhance service satisfaction and loyalty.
- Coordinated communication between delivery teams and clients to streamline operations.
- Assisted in training new ambassadors on company policies and delivery protocols.
- Monitored delivery schedules to ensure timely and accurate execution of services.
- Implemented feedback mechanisms to improve customer service and operational efficiency.
- Greeted customers and customers to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
Overnight Stocker and Receiver
Lowes Home Improvment
07.2021 - 10.2023
- Received and processed incoming stock shipments, ensuring accuracy and completeness.
- Managed inventory organization to optimize accessibility and workflow efficiency.
- Collaborated with team members to restock shelves and maintain product displays.
- Executed daily stock replenishment tasks in accordance with company safety standards.
Education
High School Diploma -
Westwood High School
Austin, TX05-2004
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Problem-solving
- Customer service
- Multitasking
- Decision-making
- Excellent communication
- Communication management
- Internal communications
- Corporate events planning
- Corporate communications
Timeline
Texas Delivery Ambassador
Southeast Independent Delivery Services
10.2023 - Current
Overnight Stocker and Receiver
Lowes Home Improvment
07.2021 - 10.2023
High School Diploma -
Westwood High School
Delivery Ambassador of the month for June 2024
This award was a surprise due to this was the first Delivery Ambassador of the month award to be given. I was presented this award for always being professional and detailed with my reports, receptive to company changes, communication with management and always being coachable as well. As a remote employee, this award meant a great deal due to my Supervisor greatly appreciated the efforts I put forth, and taking responsibility for the small things without having to be told or reminded to do so.