Dedicated customer service representative with proven skills in conflict resolution, critical thinking, and active listening. Committed to enhancing customer satisfaction and improving service processes.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
State Farm
Sun City Center, FL
02.2023 - 07.2025
Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
Trained new representatives on customer service protocols and company policies, fostering teamwork.
Processed policy changes and claims accurately, maintaining compliance with company standards.
Utilized CRM software to track customer interactions and provide timely follow-up support.
Collaborated with team members to improve service delivery processes and enhance customer experience.
Customer Service Representative
Confidential
Plant City, FL
06.2018 - 04.2023
Analyzed customer feedback to identify trends and recommend improvements for service enhancements.
Assisted in developing training materials that streamlined onboarding processes for new hires.
Led initiatives to reduce response times, contributing to overall improvement in service metrics.
Managed high-stress situations effectively, maintaining professionalism under pressure.
Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
Utilized CRM software to track customer interactions and provide timely follow-up support.