CHRISTOPHER PETERS
Depew,NY
Summary
IT leader with extensive experience at Mercy Flight Inc., specializing in IT strategy and cross-functional team management. Proven expertise in system implementation and performance evaluation, resulting in improved operational efficiency and communication systems. Skilled in vendor relations and training delivery, contributing to organizational success and staff development.
Overview
22
22
years of professional experience
Work History
Public Safety Dispatcher
Depew Police Department
Depew, NY
10.2019 - Current
- Handle emergency and non-emergency calls; dispatch police, fire, and EMS units.
- Utilized multiple software systems to access and relay critical information.
- Keep accurate records of all calls and actions taken.
- (Part-Time)
Director of Information Technology
Mercy Flight Inc.
Buffalo, NY
12.2014 - 11.2024
- Directed all IT operations, budgeting, and strategic planning to support organizational technology needs.
- Managed vendor relations and contract negotiations for software, equipment, and services.
- Oversaw technology implementation, maintenance, and lifecycle planning.
- Hired, trained, and evaluated IT staff to ensure departmental effectiveness.
Communications Manager
Rural Metro Buffalo
Buffalo, NY
08.2013 - 12.2014
- Developed and maintained dispatch center protocols to meet contractual response requirements.
- Facilitated communication between internal teams and external clients.
- Led recruiting, hiring, and training within the communications department.
- Monitored staff performance and delivered regular feedback.
Sales Engineer – Resuscitation
ZOLL Medical
Chelmsford, MA
07.2012 - 06.2013
- Conducted product demonstrations and technical training for sales teams and customers.
- Supported sales efforts at trade shows and managed demo inventory.
- Provided hands-on assistance to regional sales managers with technical solutions.
Implementation Team Lead
ZOLL Data Systems
Broomfield, CO
07.2007 - 07.2012
- Trained clients, staff, and executives on new software systems.
- Created training materials and measured effectiveness based on client feedback.
- Coordinated feature rollouts and issue resolution with product teams.
Assistant Communications Manager / Local IT Support
Rural Metro Medical Services
Buffalo, NY
01.2003 - 01.2007
- Administered multiple applications, including Lotus Notes.
- Maintained communications department operations and performed staff evaluations.
- Monitored staff performance and delivered regular feedback.
- Responsible for training new employees and further education and training for current.
Education
High School Diploma -
Lancaster Central High School
Lancaster, NY01.1992
Some College (No Degree) - HEALTHCARE AND AEMT CERTS
Erie Community College
Williamsville, NYSkills
- IT strategy and leadership
- Vendor and client relations
- Cross-functional team management
- Budgeting and cost control
- System implementation and training
- Technical support and troubleshooting
- Communication systems management
- Performance evaluation and staff development
Accomplishments
- Supervisor of the year
- Award for Excellence in Starpoint School MCI
- Promotions and bonus for customer satisfaction excellence.
Timeline
Public Safety Dispatcher
Depew Police Department
10.2019 - Current
Director of Information Technology
Mercy Flight Inc.
12.2014 - 11.2024
Communications Manager
Rural Metro Buffalo
08.2013 - 12.2014
Sales Engineer – Resuscitation
ZOLL Medical
07.2012 - 06.2013
Implementation Team Lead
ZOLL Data Systems
07.2007 - 07.2012
Assistant Communications Manager / Local IT Support
Rural Metro Medical Services
01.2003 - 01.2007
High School Diploma -
Lancaster Central High School
Some College (No Degree) - HEALTHCARE AND AEMT CERTS
Erie Community College
Additional Experience Activities
- Secretary – Aetna Hose Company
- Secretary – Depew Fire Department
- Village of Depew Senior Van Driver
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