Christopher Peters
Chicago,IL
Summary
Resourceful Customer Service driven employee known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, strategic planning, and customer retention. Excel in communication, empathy, and problem-solving, ensuring positive outcomes in customer interactions. Committed to leveraging these abilities to maintain and enhance customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Enterprise Management Assistant
Enterprise Rent-A-Car
Chicago, IL
07.2023 - Current
- Monitor progress on projects and identified potential issues or delays before they occurred.
- Provide adequate customer service with each and every customer interaction to ensure the brand is represented adequately.
- Developed the ability to make decisions on the fly to better benefit customer service as well as business operations.
Inside Sales Representative
By Appointment Only
Chicago, IL
05.2022 - 05.2023
- Generated qualified meetings for our clients’ sales teams by diligently prospecting into targeted accounts.
- Worked closely and collaboratively with clients’ Field Sales Representatives to develop and implement appropriate prospect plans that will be effective for long term success.
- Solicited feedback from customers on product features and service levels.
- Contributed ideas for improving internal processes related to sales operations.
- Conducted outbound calls to existing clients to upsell products or services.
Delivery Driver
FedEx
Romeoville, Illinois
05.2021 - 05.2022
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Received daily delivery instructions and route assignments from dispatch.
- Checked tires for proper inflation before leaving on each route.
Education
Master of Science - Business Management
University of St. Francis
Joliet, IL05-2022
Bachelor of Science - Criminal Justice
University of St. Francis
Joliet, IL05-2020
Skills
- Team leadership
- Client relationship management
- Conflict resolution
- Customer service
- Time management
- Communication skills
- Risk analysis
- Safety compliance
Timeline
Enterprise Management Assistant
Enterprise Rent-A-Car
07.2023 - Current
Inside Sales Representative
By Appointment Only
05.2022 - 05.2023
Delivery Driver
FedEx
05.2021 - 05.2022
Master of Science - Business Management
University of St. Francis
Bachelor of Science - Criminal Justice
University of St. Francis