Christopher Peyer
Los Angeles,CA
Summary
Detail-oriented professional with over 20 years in supervisory roles in an office environment. Proven ability to manage quality assurance, and train teams to achieve operational excellence. I am motivated, reliable, and trustworthy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
BriteLift
Los Angeles, California
03.2022 - Current
- Supervised daily dispatch operations for efficient delivery management.
- Coordinated with drivers to optimize routes and schedules.
- Trained new staff on dispatch protocols.
- Ensured compliance with company policies and industry regulations.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Scheduled, assigned, and monitored the work of dispatchers.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Evaluated existing systems for potential improvements in speed or accuracy of dispatch services provided.
Customer Service Representative Supervisor
United Dispatch
Chicago, Illinois
12.2006 - 03.2022
- Supervised customer service team to ensure high-quality support delivery.
- Trained new representatives on company policies and effective communication techniques.
- Managed scheduling to optimize staff coverage during peak hours.
- Resolved escalated customer inquiries with a focus on satisfaction and retention.
- Conducted performance evaluations to provide feedback and identify improvement areas.
- Collaborated with other departments to address customer needs and concerns effectively.
- Maintained documentation of customer interactions for quality assurance purposes.
- Provided training and coaching on product knowledge, sales techniques, customer communication and problem resolution.
- Resolved escalated customer complaints promptly and professionally.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Loading Dock Supervisor
FedEx Ground
Wheeling, IL
08.2003 - 12.2006
- Supervised daily loading operations at FedEx Ground facility.
- Implemented quality control measures throughout the entire loading process.
- Implemented process improvements for smoother loading dock operations.
- Monitored inventory levels and organized shipments for timely dispatch.
- Communicated with drivers to facilitate prompt pickups and deliveries.
- Resolved operational issues quickly to maintain productivity on the dock.
- Conducted regular inspections of loading dock equipment for safety compliance.
- Trained new employees on proper operation of dock equipment and safety protocols.
- Analyzed data trends related to order fulfillment processes and recommended improvements where applicable.
- Utilized barcode scanners to accurately track incoming materials into the system.
Education
Certification - Audio Engineering
Avid Protools Course
Online03-2022
Some College (No Degree) - General Studies
Oakton Community College
Des Plaines, IL05-2006
Skills
- Quality control and assurance
- Record keeping
- Data entry
- Computer proficiency
- Problem solving
- Attention to detail
- Training and development
- Time management
- Calm under pressure
- Active listening
Certification
Protools Certified as a Professional Audio Engineer
Timeline
Dispatch Supervisor
BriteLift
03.2022 - Current
Customer Service Representative Supervisor
United Dispatch
12.2006 - 03.2022
Loading Dock Supervisor
FedEx Ground
08.2003 - 12.2006
Certification - Audio Engineering
Avid Protools Course
Some College (No Degree) - General Studies
Oakton Community College