ERIC ROBINSON
Bolingbrook,IL
Summary
Decisive leader and strategic problem solver with a proven track record in operations management, adept at optimizing workflows and enhancing efficiency. Expertise in leading high-performing teams fosters a collaborative environment that drives measurable results. Recognized for exceptional adaptability and effective problem-solving skills in dynamic settings, ensuring seamless project execution. Proficient in inventory management, process improvement, and staff training, contributing to overall organizational success.
Overview
29
29
years of professional experience
Work History
Dispatch Supervisor
UPS
Willow Springs, IL
08.2023 - 01.2025
- Oversaw daily dispatch operations, ensuring timely and efficient delivery service.
- Coordinated logistics for route planning, optimizing delivery schedules to enhance productivity.
- Mentored and trained new dispatch staff on operational processes and safety protocols.
- Implemented process improvements that reduced delays and enhanced overall workflow efficiency.
- Conducted performance evaluations, providing feedback to improve team effectiveness and morale.
- Collaborated with cross-functional teams to resolve complex logistical challenges effectively.
- Supervised team of 12 dispatchers and managed the dispatch of over 95 Drivers.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Directed dispatching, routing, and tracking of over 95 union feeder drivers.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
Package Car Driver
UPS
Chicago, IL
01.2017 - 08.2023
- Loaded and unloaded packages from delivery vehicle onto delivery cart or hand truck.
- Inspected vehicles for mechanical items and safety issues, reported any problems to supervisor.
- Prepared manifests, invoices, labels, reports, and other documents related to the pickup and delivery of goods.
- Delivered packages to customers in a safe and timely manner according to established routes and time schedules.
- Verified deliveries by comparing signature on receipt with customer signatures on file.
- Maintained contact with base during route assignments to receive instructions or be dispatched to new locations.
- Assisted other drivers as needed during peak periods or emergency situations.
- Followed all applicable traffic laws while driving company vehicle.
- Reported delays, accidents, or other traffic incidents encountered during route assignments.
- Provided courteous customer service when interacting with individuals at pick-up and delivery destinations.
- Collected payments for COD items when necessary.
- Performed pre-trip inspection of vehicle before leaving hub location.
- Handled customer complaints regarding lost or damaged packages in an efficient manner.
- Completed paperwork accurately documenting pickups and deliveries as required by company policy.
- Managed multiple stops per day using GPS navigation system.
- Transported hazardous materials in accordance with DOT regulations.
- Regularly monitored fuel levels of assigned vehicle and refueled it when necessary.
- Ensured compliance with all federal and state laws governing motor carrier operations such as hours of service regulations.
- Kept accurate records of miles driven each day
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Kept accurate logs of all deliveries and trips.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Delivered packages efficiently while adhering to safety protocols and delivery schedules.
Bodyshop Manager
Manheim Auto Auction
Bolingbrook, IL
05.2009 - 10.2017
- Oversaw daily operations of body shop, ensuring timely completion of repairs and customer satisfaction.
- Developed and implemented process improvements to enhance workflow efficiency and reduce turnaround times.
- Collaborated with auction staff to ensure quality standards met for vehicles prepared for sale.
- Established safety protocols, ensuring compliance with industry regulations and minimizing workplace incidents.
- Maintained relationships with suppliers to secure competitive pricing on parts and materials for repairs.
- Supervised and managed shop operations and tasks.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Coordinated and supervised 15 shop and field service technicians and assigned tasks and work orders.
- Maintained employee morale and increased production 10-15% by improving operations production.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Increased employee retention through effective performance management, coaching, and team-building activities.
Operations Supervisor
UPS
HODGKINS, Illinois, IL
01.1996 - 06.2006
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and work infractions for accountability.
- Conducted regular PCM and Pre-sort meetings with staff members to discuss any successes and failures of the previous day and deployed corrective solutions.
- Monitored staff performance and provided feedback for improvement.
- Ensured compliance with all safety regulations in the workplace.
- Provided support to other departments as needed to meet organizational goals and promote teamwork.
- Analyzed data related to production, operations, quality and safety levels.
- Directed employees on how to use equipment properly and safely.
- Supervised operations activities such as loading and unloading of packages for the primary and out bounds.
- Supervised the debagging, voicing, inducting and bagging of packages in small sort.
- Worked as a facilitator for the south outbounds and trained new employees on proper job functions and company policies and safety procedures.
- Performed periodic audits(method evaluations) on employees of operational processes in order to identify potential risks or areas of improvement.
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Oversaw implementation of procedures, goals and objectives within operations.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Built strong operational teams to meet process and production demands.
- Evaluated and reported on department metrics to upper management.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Delegated work to staff, setting priorities and goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Education
No Degree - Business Management
Kaplan University
Davenport, IASkills
- Quality Assurance
- Staff Supervision
- Operations Management
- Compliance Management
- Safety Oversight
- Customer Relations
- Performance Monitoring
- Management
- Team Training
- Technology
- Production
- Task Delegation
- Employee Development
- Warehouse Operations
- Customer Service
- Proficiency in Ai GPT development and workflow automation
- Attendance documentation and accountability
Timeline
Dispatch Supervisor
UPS
08.2023 - 01.2025
Package Car Driver
UPS
01.2017 - 08.2023
Bodyshop Manager
Manheim Auto Auction
05.2009 - 10.2017
Operations Supervisor
UPS
01.1996 - 06.2006
No Degree - Business Management
Kaplan University