Christopher Phillips
Fort Mitchell,AL
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 5 Years of progressive IT experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
United States Army Active Duty
07.2018 - Current
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Office365 and Active Directory.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Facilitated best user experience through continuous support and communication of system changes.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns
- Liaised effectively with others to promote ongoing network design, reevaluation and optimization, scaling with company growth
- Monitored systems in operation and quickly troubleshot errors
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT06.2024
Skills
- Equipment Maintenance
- User Experience
- Account Management
- Network Administration
- Company Policy Adherence
- Advanced Computer Proficiency
- Data Transfer Best Practices
- Technical Presentations
- End-User Account Management
- Diagnostic Tools
- Root Cause Analysis
- Active Secret Clearance
Certification
- CompTIA Security+ Certified
Timeline
Information Technology Specialist
United States Army Active Duty
07.2018 - Current
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
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