David Jackson
Information Technology Specialist
Maryville,TN
Summary
Experienced with network administration, system security, and technical support. Utilizes advanced troubleshooting techniques to resolve IT issues efficiently. Knowledge of various operating systems, software applications, and hardware configurations to ensure seamless operations. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Information Technology Specialist
US Army
06.2025 - Current
- Provided technical support for hardware and software issues, enhancing user satisfaction.
- Assisted in system installations and upgrades, ensuring minimal downtime.
- Monitored network performance, identifying and resolving connectivity issues proactively.
- Documented troubleshooting procedures, streamlining future support efforts.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
Squad Leader
US Army
09.2025 - 03.2026
- Led team in daily operations, ensuring efficient workflow and productivity.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Trained new staff on operational procedures and best practices for performance excellence.
- Monitored key performance indicators to identify areas for improvement and optimization.
- Mentored junior squad members, enhancing skill development and performance.
- Coordinated resource allocation to optimize project execution and minimize delays.
- Developed and maintained operational checklists to enhance compliance with safety standards.
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Maintained high morale within the squad by fostering a positive and supportive work environment.
- Assisted subordinates in setting achievable goals aligned with their career aspirations as well as organizational objectives, promoting both personal development and overall unit success.
Warehouse Manager
4 Good Community
Eldorado, IL
03.2024 - 02.2025
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Forklift operator.
- Dock worker/loading/off loading trailers.
CDL Truck Driver
4 Good Community
Eldorado, IL
11.2024 - 02.2025
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Cook
Mimmos Pizza
Norris City, IL
08.2024 - 10.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Coal Miner
Viking Coal Mine
Macedonia, IL
01.2024 - 03.2024
- Inspected work areas for hazards and successfully performed over Number methane gas checks.
- Mined for anthracite and bituminous coal using Type equipment safely and efficiently.
- Worked in mines up to Number feet underground and mined over Number pounds of Product.
- Reached Number days without accidental explosion by effectively treating mine walls and floors with limestone.
- Worked effectively and safely on team of Number Type miners.
- Conducted air tests to monitor safety and quality of workspaces.
- Operated heavy machinery, such as continuous miners and roof bolters, ensuring accurate coal extraction.
- Ensured compliance with federal regulations, adhering to established guidelines for safe mining practices.
- Installed vent bags and water and electrical lines into new mines.
- Observed hand signals, grade stakes and other markings when operating machines.
- Used crowbars and pickaxes to remove materials from rock faces.
- Followed safety guides and signals to prevent injuries or accidents.
Machine Operator
Vibracoustic
Carmi, IL
08.2023 - 01.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Education
No Degree - Information Technology Specialist
AIT (Advanced Individual Training)
Fort Gordon 09.2025 - 03.2026
CDL - Truck Driving
Southern Illinois Community College
Harrisburg, IL10.2024
High School Diploma - Basic
Carmi White County High School
Carmi, IL05.2016
Skills
- Strong work ethic
- Dependable and reliable
- Attention to detail
- Equipment maintenance
- Accurate record keeping
- Customer service
- Equipment operations
- Route management
- Order picking and processing
- Time management
- Mechanical tools
- Heavy lifting
- Basic maintenance
- Schedule management
- Emergency response
- Planning
- Forklift operation
- Multitasking
- GPS navigation
- Warehouse operations
- Ability to lift 50 pounds
- IT troubleshooting
- Problem-solving skills
- Information security
- IT risk management
- Network administration
- Device configuration
- Software development
- Software updates
- Advanced computer proficiency
- IT compliance
- Confidential data management
- Data collection
- Technical support
- Software installation
- Hardware upgrades
- Permissions management
Timeline
Squad Leader
US Army
09.2025 - 03.2026
No Degree - Information Technology Specialist
AIT (Advanced Individual Training)
09.2025 - 03.2026
Information Technology Specialist
US Army
06.2025 - Current
CDL Truck Driver
4 Good Community
11.2024 - 02.2025
Cook
Mimmos Pizza
08.2024 - 10.2024
Warehouse Manager
4 Good Community
03.2024 - 02.2025
Coal Miner
Viking Coal Mine
01.2024 - 03.2024
Machine Operator
Vibracoustic
08.2023 - 01.2024
CDL - Truck Driving
Southern Illinois Community College
High School Diploma - Basic
Carmi White County High School