Joanna Raphael
Oviedo,FL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
United States Army Reserve
03.2023 - Current
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Relationship Advisor
Addition Financial Credit Union
12.2022 - Current
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Sales Associate
Hobby Lobby
06.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Student Teller Manager
VyStar Credit Union
05.2020 - 06.2021
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
Education
BBA - Finance
University of Central Florida
Orlando, FL11.2025
Associate of Arts - Finance
Valencia College
Orlando, FL05.2023
High School Diploma -
Mandarin High School
Jacksonville, FL05.2021
Skills
- Hardware Installations
- End-User Support
- Software Updates
- Device Configuration
- Task Prioritization
- Problem-Solving Skills
- Excellent Interpersonal Skills
- Regulatory Compliance
- Financial Advising
- Adaptability and Flexibility
- Multitasking Capabilities
- Goal Oriented Focus
- Strong Work Ethic
- Presentation Development
- Attention to Detail
Certification
Technically Certificated Business Specialist, [Valencia College] - [December 2022]
Timeline
Information Technology Specialist
United States Army Reserve
03.2023 - Current
Relationship Advisor
Addition Financial Credit Union
12.2022 - Current
Sales Associate
Hobby Lobby
06.2021 - 12.2022
Student Teller Manager
VyStar Credit Union
05.2020 - 06.2021
BBA - Finance
University of Central Florida
Associate of Arts - Finance
Valencia College
High School Diploma -
Mandarin High School
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