Courtland Davis
Summary
Adept Technical Support Specialist with a proven track record at Stratix Solutions Group, enhancing customer satisfaction through expert resolution of complex technical and networking issues. Skilled in machinery operation and technical troubleshooting, I excel in remote IT implementation and incident management.
Overview
1
1
year of professional experience
Work History
Information Technology Specialist
Critical Technology Services
09.2024 - 11.2024
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Configured and maintained network systems, enhancing overall performance and reliability.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Set up network profiles, security permissions and file sharing systems.
Technical Support Specialist
Stratix Solutions Group
06.2024 - 08.2024
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
AV Technician
Chanega
08.2023 - 01.2024
- Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
- Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.
- Ensured smooth transitions between speakers at conferences by closely monitoring audio levels and adjusting as needed for optimal sound quality.
Skills
- Technical Troubleshooting
- Remote IT Implementation
- Remote Support
- Incident Management
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Machinery Operation
Timeline
Information Technology Specialist
Critical Technology Services
09.2024 - 11.2024
Technical Support Specialist
Stratix Solutions Group
06.2024 - 08.2024
AV Technician
Chanega
08.2023 - 01.2024
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