Christopher Pierce
Pittsburgh,PA
Summary
Highly experienced in fostering culture of employee growth & recognition to flourish bottom line impact. Make your team feel great through culture & relentless recognition, Make them great with excellent standards & training, Then you can make an impact.
Overview
12
12
years of professional experience
Work History
COO
Dunkin' Brands
08.2021 - Current
- Managed operations for one of Dunkin's largest franchisee with 126+ locations and growing.
- Enhanced EBITDA performance by fostering KPI ownership within Multi-Unit teams in PA.
- Accountable for 126 locations with AWS between 25,000 - 110,000 P&L of 210$ Million
VP of Operations
Pizza Hut of Southern Wisconsin
01.2017 - 08.2021
- Achieved double-digit sales growth of 41 units over the past three years.
- Consistently maintained top percentile customer satisfaction scores over three years through strategic communication and accountability.
- Supervised development projects involving new openings, location upgrades, and franchise acquisitions.
Growth Leader
Taco Bell
04.2013 - 01.2017
- Responsible for 37 Restaurants in middle TN - $48M P&L
Education
MBA in Business Administration -
Baker College Center of Graduate Studies
Flint, MI05.2018
BA of Business and Administration in Management -
Middle Tennessee State University
Murfreesboro, TN05.2015
Skills
- People-Development
- Strategic Planning
- Inventory Management
- Goal-Setting
- EBITDA growth
- Customer Service
- Budgeting
- Financial Analysis
- Forecasting
- Pricing
- Restaurant Management
- Profit & Loss
Personal Information
Title: Director of Operations
Timeline
COO
Dunkin' Brands
08.2021 - Current
VP of Operations
Pizza Hut of Southern Wisconsin
01.2017 - 08.2021
Growth Leader
Taco Bell
04.2013 - 01.2017
MBA in Business Administration -
Baker College Center of Graduate Studies
BA of Business and Administration in Management -
Middle Tennessee State University