Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christopher Pineda

LOS ANGELES,CA

Summary

Detail-oriented IT Support Specialist with over three years of experience enhancing IT operations in office and retail environments. Proficient in system administration, ERP/POS troubleshooting, account management, and IT equipment deployment, ensuring seamless technology integration. Demonstrated expertise in documenting workflows, training users, and coordinating IT projects to align with business objectives. Recognized for technical accuracy, effective cross-team communication, and proactive problem-solving. Currently holding a Public Trust Clearance while pursuing a B.S. in Computer Science.

Overview

8
8
years of professional experience

Work History

Field Service Engineer

GOVCIO
03.2023 - Current
  • - Delivered Tier 2 IT support for office and remote staff, ensuring business continuity across ERP, POS, and Microsoft-based systems.
  • - Managed system accounts, user permissions, and security controls through Active Directory and Citrix.
  • - Coordinated with project teams to deploy patches, software updates, and hardware rollouts via SCCM.
  • - Created and maintained documentation for equipment disposal, troubleshooting workflows, and audiovisual setup procedures.
  • - Trained end-users on new processes, providing follow-up support to improve adoption and efficiency.

Site Administrator Technician

Viapath
10.2021 - 12.2022
  • - Oversaw daily operations of telephony and business systems, including PIN/PAN enrollments, access credentials, and system permissions.
  • - Collaborated with facility staff to resolve IT issues, escalating complex cases and documenting resolutions in ServiceNow.
  • - Assisted in project rollouts by preparing reports, system records, and operational guidelines.
  • - Developed training materials for staff and tracked effectiveness through usage reports.

Operations Expert

Express
11.2017 - 10.2021
  • - Supported retail IT operations by managing POS hardware/software, ensuring minimal downtime during peak hours.
  • - Coordinated with management to align IT equipment and inventory with operational requirements.
  • - Led training sessions for new hires, standardizing safety and compliance procedures across retail and stockroom operations.

Education

Bachelor of Science - Computer Science

Santa Monica College
Santa Monica, CA
06.2028

Certificate - Computer Network Technician

Florida Career College
01.2021

Skills

  • Systems/Tools: Windows OS, Microsoft Office, SCCM, AD, Citrix, ServiceNow, POS Systems
  • Networking: LAN/WAN, TCP/IP, VPN, Routers, Switches, APs
  • Hardware/Support: Device Imaging, OS Reinstalls, Telephony Systems, ERP/POS Troubleshooting
  • Cabling: CAT5/6, Copper, Cable Pulling & Mounting
  • On-site support
  • Hardware installation

Languages

Spanish: Native/Bilingual

Timeline

Field Service Engineer

GOVCIO
03.2023 - Current

Site Administrator Technician

Viapath
10.2021 - 12.2022

Operations Expert

Express
11.2017 - 10.2021

Certificate - Computer Network Technician

Florida Career College

Bachelor of Science - Computer Science

Santa Monica College

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