Christopher Ponce
Houston,Texas
Summary
A team-oriented and responsible student prepared to apply, adapt, and thrive in any environment. Possesses excellent technical abilities in handling applications and software, the capability to manage challenging tasks, and outstanding time management skills.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Rosa Alvarez Insurance Agency, LLC
Houston, TX
07.2021 - Current
- Develop strong customer relationships to retain business.
- Surpass sales goals through the implementation of successful marketing strategies.
- Support sales team members to drive growth and development.
- Resolve complex problems by working with other departments to provide solutions that meet customer needs.
- Engage in conversation with customers to understand needs, resolve issues and answer product questions.
Lifeguard
Aquatic Advisors
Houston, TX
04.2023 - 08.2023
- Provided thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Assisted with swim lessons for guests and members of the facility.
- Alerted patrons of storm conditions and directed to exit water immediately during severe weather conditions.
- Administered first aid and CPR in response to life-threatening situations.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
Waiter
Mariscos Rosales
Houston, TX
06.2021 - 03.2023
- Presented food and beverages to guests at tables.
- Communicated with floor and kitchen staff to prepare to serve customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Apprentice
Ponce Contractors
Houston, TX
05.2022 - 09.2022
- Provided technical support to senior team members by researching solutions to problems.
- Performed demolitions, installed remodeling products according to company standards and procedures.
- Attended meetings with clients to discuss progress on projects.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Read and interpreted construction blueprints for various projects.
- Assisted in the preparation of project plans and schedules.
Education
Some College (No Degree) - Civil Engineering/Mechatronics
A&M Engineering Program
Houston, TXSkills
- Call Management
- E-processing
- Information Security
- Inside and Outside Sales
- Data Entry
- Complaint Resolution
- Inbound and Outbound Calling
- Project Management Abilities
- Courteous and Professional Demeanor
- Team Development
- Customer Relations
- High-Energy Attitude
- Positive and Professional
- Problem-Solving Abilities
- Prioritization
- Critical Thinking
- Researching
- Adaptive
Affiliations
- Volunteered with Boxes of Hope El Salvador since 2021, aiding people of all ages who require clothing, shoes and backpacks for school. I have contributed to the construct, development, and unification of villages in El Salvador, aiming to support and contribute towards the health and growth of their communities.
- Volunteered with a number of churches to lead in worship and band for the youth ministries. Highly engaged in the church and its activities to serve the community.
- Leader at Faith West Academy for 2 years. Responsible for organizing and leading events.
- Regularly Volunteer for various non-profit organizations, i.e., The Food Bank and The Salvation Army.
Languages
Spanish
Limited
Certification
- First Aid/CPR/AED Certification
Timeline
Lifeguard
Aquatic Advisors
04.2023 - 08.2023
Apprentice
Ponce Contractors
05.2022 - 09.2022
Customer Service Representative
Rosa Alvarez Insurance Agency, LLC
07.2021 - Current
Waiter
Mariscos Rosales
06.2021 - 03.2023
Some College (No Degree) - Civil Engineering/Mechatronics
A&M Engineering Program
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