Christopher Porter
Hardworking Customer Service Representative with 18 years of experience working with the automotive industry. Trained in project and time management with extensive knowledge of Automotive maintenance and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Work History
Service Advisor
5 Years 2 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring efficient scheduling and resource allocation.
- Assisted customers in understanding vehicle maintenance requirements and services offered.
Service Advisor
18 Years- Delivered excellent customer service, resulting in consistent 90-100% customer satisfaction rating.
- Suggested relevant add-on services to customers, enhancing their experience and contributing to revenue growth.
- Monitored team member productivity and provided feedback, leading to improved efficiency and performance.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
1 Year 6 Months- Greeted customers and asked open-ended questions to determine needs more effectively.
- Recommended add-on services to enhance customer experience and contribute to revenue growth.
- Coordinated service appointments and customer inquiries to enhance overall satisfaction.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Automotive Sales Consultant
4 Years 5 Months- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Education
High School Diploma
Skills
Accomplishments
- Supervised team of 4-6 staff members.
Additional Information
I began my carrier with the Fuccillo Automotive group in the fall of 2002 as a sales and leasing consultant. . In the spring of 2007 an opportunity opened for me in Fixed Operations. I made the easy transition to the service world where I continued to work until 2008 when GM ceased operations of their Pontaic Division. My employer at that point made the decision to close that particular dealership. As a valued employee is was given the opportunity to transfer to Fuccillo Chrysler of Nelliston where I remain employed today.
I pride myself in punctuality and having a "come to work to work" attitude. My years of experience in the automotive industry have taught me to adapt and embrace the constant change in customer needs and the technology. If given the opportunity, I feel that I would be a great fit for your team.
Certification
- Held and maintained FCA Master Service Advisor Certification
- Held and maintained Ram, Jeep and MOPAR Expert Certification
- Maintained Warranty Administration qualifications
references
Jim Isabella
Former Service Manager Fuccillo CJDR Nelliston
518-222-4989
Steve Dibblee
Former Service Manager Fuccillo CJDR Nelliston
607-267-7384
Mark Tompson
Current co-worker/Parts Manager
518-365-6180
Nicole Singer
Former co-worker Fuccillo CJDR Nelliston
518-598-7763
Kevin Boger
Former co-worker Fuccillo CJDR Nelliston
518-848-1590