Christopher Posey
Houston
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Operations Supervisor
MedSpeed
04.2024 - Current
- Leading a team of Logistics Service Representatives, overseeing recruitment, onboarding, training, performance management, and professional development.
- Monitor service quality and efficiency through daily observations and performance reports, providing coaching for continuous improvement.
- Ensure data accuracy and ongoing maintenance for routes, client information, and variable stops.
- Conduct route observations to ensure compliance with safety protocols, client requirements, and operational procedures, identifying areas for improvement.
- Foster positive client relationships through regular communication and prompt resolution of service issues.
- Maintain a clean and safe work environment, ensuring adherence to the company’s safety policies.
- Review and coordinate vehicle maintenance and repairs, managing inspection checklists and maintaining maintenance records.
- Collaborate with the operations team on projects aimed at enhancing operational efficiency and service quality.
Store Manager
WhiteWater Express Car Wash
07.2023 - 04.2024
- Supervise daily operations at a high-volume site, leading a 15-member team to meet performance, efficiency, and service goals.
- Coach and develop staff through ongoing training in sales, service, and leadership, fostering a collaborative, customer-focused culture.
- Drive revenue growth by promoting membership programs and local fleet sales while maintaining strong customer retention.
- Oversee maintenance, safety compliance, and cross-functional coordination with IT and facilities to ensure smooth, reliable operations.
Sales Representative
Lone Pint Brewery
12.2021 - 04.2023
- Managed sales across Houston, growing brand presence in bars, restaurants, and retail accounts through relationship-building and strategic outreach.
- Executed promotions, tastings, and events to drive consumer engagement and support seasonal and limited-release product launches.
- Collaborated with distributors to optimize inventory, forecast demand, and ensure consistent product availability.
- Met or exceeded monthly sales targets while providing staff training at partner locations to boost product knowledge and upselling.
Beer and Wine Manager
H-E-B
03.2016 - 12.2021
- Progressed through multiple roles, demonstrating strong performance and leadership while supporting retail operations, customer service, and department management.
- Managed Beer & Wine department operations, overseeing inventory control, merchandising, regulatory compliance, vendor partnerships, and team development.
- Increased department sales through strategic promotions and customer engagement initiatives, contributing to the department's advancement to a higher performance tier.
- Trained and supervised department partners to deliver exceptional service, deepen product knowledge, and execute planograms with consistency and precision.
Education
Associate of Applied Science - Diagnostic Medical Ultrasound
College of Healthcare Professions
Houston, TX10-2015
Skills
- Operations Management
- Team Leadership & Employee Development
- Process Improvement
- Logistics & Fleet Coordination
- Client Relationship Management
- Performance & KPI Management
- Safety & Compliance
Certification
- TABC Alcohol Seller Training
- Driver's License
- First Aid Certification
- CPR Certification
Timeline
Operations Supervisor
MedSpeed
04.2024 - Current
Store Manager
WhiteWater Express Car Wash
07.2023 - 04.2024
Sales Representative
Lone Pint Brewery
12.2021 - 04.2023
Beer and Wine Manager
H-E-B
03.2016 - 12.2021
Associate of Applied Science - Diagnostic Medical Ultrasound
College of Healthcare Professions