Christopher Potts
Lakeland,FL
Summary
Dynamic Operations Manager skilled in team leadership and problem-solving. Successfully streamlined workflows, empowering employees to enhance accountability and performance, contributing to significant operational efficiency and customer satisfaction.
Overview
31
31
years of professional experience
Work History
Operations Manager
Control Southern
01.2024 - Current
- Streamlined operational workflows to enhance productivity and reduce downtime.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Led manpower meetings for all Control Southern facilities
- Participated in Mentor roles for past and current Shop Supervisors.
Project Manager, Department Manager, Lead Tech.
AVP Valve, Inc.
01.2014 - 01.2024
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans and schedules to align with organizational goals.
- Streamlined project workflows by adopting Agile methodologies for improved efficiency.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
Shop Supervisor, Level II Control Valve Technician
Emerson Process Management LLC
01.2006 - 01.2014
- Supervised daily operations ensuring adherence to safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements resulting in reduced downtime and enhanced output.
- Monitored inventory levels, managing stock replenishment to prevent shortages.
- Collaborated with management to develop strategies for workforce optimization and resource allocation.
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
Level I Control Valve Technician, Basic Tech
Emerson Process Management LLC
01.2002 - 01.2006
- Diagnosed and repaired control valve issues to ensure optimal system performance.
- Conducted routine maintenance on control valves, enhancing reliability and reducing downtime.
- Ensured compliance with industry regulations through strict adherence to established protocols during all repair or replacement procedures.
- Consistently met or exceeded established performance metrics in terms of repair turnaround time, valve accuracy, and customer satisfaction.
- Performed Welding on pressure vessels, valve bodies, bonnets, and controller arms, using SMAW and TIG welding procedures.
Soldier
U.S. Army
06.1995 - 11.2002
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Secured and protected military property, assets, and personnel.
- Deployed Overseas
- Honorable Discharge.
Education
Homeland Security
Keiser University
On-LineWelding Certificate - Welding Technologies
West Technical Edjucation Center
Belle Glade, FL05-1995
High School Diploma -
Wellington High School
Wellington, Fl.05-1995
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Operations oversight
- Employee motivation
- Workflow optimization
- Process improvement
- Health and safety compliance
- Quality assurance controls
Timeline
Operations Manager
Control Southern
01.2024 - Current
Project Manager, Department Manager, Lead Tech.
AVP Valve, Inc.
01.2014 - 01.2024
Shop Supervisor, Level II Control Valve Technician
Emerson Process Management LLC
01.2006 - 01.2014
Level I Control Valve Technician, Basic Tech
Emerson Process Management LLC
01.2002 - 01.2006
Soldier
U.S. Army
06.1995 - 11.2002
Homeland Security
Keiser University
Welding Certificate - Welding Technologies
West Technical Edjucation Center
High School Diploma -
Wellington High School