Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Christopher Prorokovic

Christopher Prorokovic

New Rochelle,NY

Summary

Dynamic Service Technician with extensive experience at Roto-Rooter, excelling in installation and repair while delivering exceptional customer service. Proven ability to solve complex plumbing issues and mentor apprentices, ensuring high-quality workmanship. Recognized for attention to detail and commitment to safety, consistently enhancing client satisfaction through effective communication and project management.

Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Service Technician

Roto-Rooter
04.2023 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Selected type and size of piping required for each project.
  • Maintained a safe working environment by adhering to OSHA regulations and following industry best practices.
  • Mentored apprentice plumbers in proper techniques, safety protocols, and industry standards for quality workmanship.
  • Solved complex plumbing problems by leveraging extensive knowledge of tools, equipment, materials, and techniques used in the trade.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Repaired plumbing systems, components, and equipment.

General Maintenance Worker

Westchester County Department of Environmetal Serv
01.2021 - 03.2023
  • Operated various hand tools, power tools, and specialized equipment safely while executing assigned tasks efficiently.
  • Supported special projects such as renovations or installations by providing skilled labor assistance when necessary.
  • Provided exceptional customer service when interacting with clients regarding facility-related concerns or requests.
  • Enhanced equipment performance by performing routine maintenance and repairs as needed.
  • Improved facility safety by conducting regular inspections and addressing potential hazards promptly.

Home Remodeler

Tony Pro Construction Inc.
06.2001 - 01.2022
  • Performed skilled plumbing, electrical, and HVAC work as needed for comprehensive home remodeling services.
  • Demonstrated exceptional craftsmanship in custom carpentry work, resulting in increased client satisfaction ratings.
  • Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.
  • Enhanced client satisfaction by efficiently completing home remodeling projects within budget and on time.
  • Continuously expanded knowledge of current and emerging construction techniques, materials, and best practices to maintain a competitive edge in the home remodeling market.
  • Conducted thorough post-project evaluations to ensure complete client satisfaction before closing out contracts.

Education

No Degree - PLumbing

Southern Weschester Boces
Valhalla, NY
09-2001

Associate of Science - Business Management

St. Thomas Aquinas
Tappan, NY
05-2001

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Flexible and adaptable
  • Work with minimal supervision

Certification

  • plumbing, [Company Name] - [Timeframe]

Timeline

Service Technician

Roto-Rooter
04.2023 - Current

General Maintenance Worker

Westchester County Department of Environmetal Serv
01.2021 - 03.2023

Home Remodeler

Tony Pro Construction Inc.
06.2001 - 01.2022

No Degree - PLumbing

Southern Weschester Boces

Associate of Science - Business Management

St. Thomas Aquinas

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