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Experienced IT professional with a strong background in system monitoring and network administration, ensuring the integrity and availability of critical infrastructure. Provided Tier II/III technical support to over 10,000 end users, effectively diagnosing and resolving hardware, software, and connectivity issues while documenting solutions in a ticketing system. Managed user accounts and security protocols within Microsoft Active Directory, contributing to enhanced network security and operational efficiency. Oversaw server room operations and implemented cloud-based services, demonstrating proficiency in virtualization and remote access technologies.

Results-driven Technical Service Analyst specializing in troubleshooting and ticketing system management. Focused on improving operational efficiency and building strong customer relationships. Experienced in hardware and software repair with a strong ability to solve complex problems and deliver exceptional support.

PROFESSIONAL SUMMARY
Skilled IT professional with experience in IT asset management, technical troubleshooting, system maintenance, network infrastructure, hardware deployment, and end-user support. Experienced managing enterprise technology assets throughout their lifecycle, including inventory tracking, lease recognition, asset valuation, stock management, documentation, and equipment reconciliation. Strong background supporting servers, networks, virtualization environments, Microsoft technologies, and business-critical systems. Proven ability to troubleshoot complex technical issues, implement efficient solutions, and maintain accurate IT records while delivering excellent customer service.

 Versatile flight test technician with outstanding skills in prioritizing and executing tests in fast-paced environments. Over nine years of experience applying knowledge and principles of electronic theory, testing methodology and electronic engineering to aerospace domain. Precisely communicated with manufacturing areas, including production, quality and engineering. Currently holding an  Active Secret Clearance.  

Christopher Quevedo

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IT Assistant

Data Analyst

Tutor

Dining Room Server

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Bachelor of Arts - Digital Media

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IT Assistant

Data Analyst

Tutor

Dining Room Server

Bachelor of Arts - Digital Media

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