Christopher Ramirez
Houston
Summary
Bilingual retail and operations leader with 5+ years of customer service and management experience. Currently serving as an Assistant Service Manager at H-E-B, leading front-end operations, supporting partner development, and ensuring exceptional customer experiences. Proven background in team leadership, scheduling, staffing, conflict resolution, and operational excellence. Recognized for strong communication skills, accountability, and the ability to thrive in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
HEB LP
Houston, TX
06.2024 - Current
- Support daily front-end operations in a high-volume retail environment.
- Lead and coach service partners to maintain exceptional customer service standards.
- Assist with staffing, break management, labor allocation, and operational efficiency.
- Resolve customer concerns professionally while creating positive shopping experiences.
- Ensure compliance with company policies, safety procedures, and operational expectations.
- Collaborate with leadership teams to achieve department goals and maintain service excellence.
- Train and mentor new partners on customer service and operational procedures.
- Monitor front-end performance and help drive productivity and accountability.
General Manager
Lennys Grill & Subs
Houston, TX
03.2020 - 10.2024
- Advanced from Grill Cook to Shift Lead and ultimately General Manager.
- Managed day-to-day operations of the restaurant and supervised a team of employees.
- Created schedules, managed labor costs, and maintained staffing coverage.
- Oversaw inventory, food safety compliance, and operational standards.
- Handled customer concerns and ensured a high level of guest satisfaction.
- Trained, developed, and evaluated team members.
- Assisted with payroll, cash handling, and opening/closing procedures.
- Maintained a clean, organized, and efficient work environment.
Education
Associate of Science - Environmental Engineering
University of Houston
HoustonHigh School Diploma - undefined
Energy Institute High School
Houston06-2024
Skills
- Leadership & Team Development
- Customer Service Excellence
- Front-End Operations
- Conflict Resolution
- Employee Coaching & Training
- Scheduling & Labor Management
- Cash Handling & Accountability
- Inventory Management
- Problem Solving
- Time Management
- Bilingual (English & Spanish)
- Relationship Building
- Verbal & Written Communication
- Microsoft Office & Basic Computer Skills
Certification
- First Aid Certification
- CPR Certification
- City of Houston Food Manager Certification
- Texas Alcohol Seller/Server Certification
- MSB Certification
Timeline
Assistant Service Manager
HEB LP
06.2024 - Current
General Manager
Lennys Grill & Subs
03.2020 - 10.2024
High School Diploma - undefined
Energy Institute High School
Associate of Science - Environmental Engineering
University of Houston