Ryan DuBose
Analyst
Amory,MS
Summary
With over 10 years of leadership and operations experience, I bring a strong foundation in team management, data analysis, and process improvement. I've led cross-functional teams, implemented data-driven strategies, and delivered measurable results in efficiency and performance across various business functions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Carl Hogan Toyota
03.2025 - Current
- Developed and implemented local marketing initiatives and service promotions that increased customer traffic and revenue by targeting seasonal needs and high-margin services.
- Analyzed customer data and service trends to identify upsell opportunities and tailor outreach strategies, improving customer retention and boosting repeat business.
- Managed and optimized online presence, including customer reviews, social media engagement, and promotional listings, enhancing brand visibility and trust.
- Supported overall service department operations while driving business development through proactive outreach and community engagement.
Sales and Training Manager
Sam's Club
07.2024 - 03.2025
- Monitored performance metrics and provided coaching to improve results.
- Organized community and promotional events to increase sales.
- Collaborated with cross-functional teams to ensure successful store initiatives.
- Mentored a team of 15 associates over 12 months, holding biweekly one-on-one coaching sessions using Power-BI to boost conversion rates by 18% and increase quarterly membership sales by 22%.
- Devised comprehensive sales training modules tailored to membership growth objectives, driving measurable improvement in associate performance and overall store revenue.
Business Solutions Specialist
Cellular Sales
06.2023 - 07.2024
- Supervised and coached account teams to create tailored tech proposals.
- Conducted data analysis to optimize productivity and ensure client satisfaction.
- Manager proposal customization, data collection, and issue resolution.
- Ensured alignment between technical solutions and business needs.
General Manager
Victra, Verizon Authorized Retailer
01.2020 - 06.2023
- Directed Sales Leadership initiatives for a 6-person sales team over 3 years, utilizing Power-BI analytics and daily training sessions to achieve a 83% increase in annual sales volume and surpass metric KPIs by 15%.
- Mentored 30-member sales and technical teams over 3 years, using monthly performance reviews and Salesforce to improve staff retention by 22% and boost service KPIs by 19%.
- Led diagnostics, repair, and tech support operations.
- Integrated new technologies to meet client and business demands.
- Cultivated a motivating team environment across 3 years for 36 staff members by launching incentive-based programs.
Education
Associate's Degree - Information Technology
GPA: 3.7
Skills
Effective Time Management
Fast Learner
Computer Skills
Communication Skills
Adaptability
Microsoft Office
Sales & Customer Service
Leadership & Team Development
Technical Support
Data Analysis & KPIs
CRM & Salesforce
SQL & Linux
Social Media & Marketing
NIST & Cybersecurity Concepts
Technical Support & Diagnostics Oversight
Data Analysis & Performance Metrics (Power BI, Salesforce)
Certification
Google Cyber Security, Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Service Manager - Carl Hogan Toyota
03.2025 - Current
Sales and Training Manager - Sam's Club
07.2024 - 03.2025
Business Solutions Specialist - Cellular Sales
06.2023 - 07.2024
General Manager - Victra, Verizon Authorized Retailer
01.2020 - 06.2023
University Of Phoenix - Associate's Degree, Information Technology