Enrique Melgar
Little Egg Harbor,NJ
Summary
Experienced professional in the automotive service industry. Adept at managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong emphasis on teamwork and delivering results for reliability and adaptability in dynamic environments. Excellent communication skills, problem-solving abilities, and comprehensive technical understanding of automotive systems. Recognized for fostering collaborative relationships and driving customer satisfaction consistently.
Overview
13
13
years of professional experience
Work History
Assistant Service Manager
Raceway Auto Group
01.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Manager
Route 9 Mitsubishi
01.2016 - 01.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Assistant Service Manager
Freehold Kia
01.2012 - 01.2016
- Performed quality checks on completed vehicles prior to delivery, ensuring high standards were met consistently.
- Tracked repair order progress, expediting completion times and improving shop throughput rates.
- Aided customers with loaner car arrangements, enhancing their overall experience during vehicle servicing periods.
- Facilitated smooth transactions by accurately preparing invoices and explaining charges to customers upon pick-up of their vehicles.
- Enhanced customer satisfaction by promptly addressing service issues and providing solutions.
- Provided exceptional customer service, leading to an increase in repeat business and referrals.
- Stayed current on manufacturer updates and recalls, enabling prompt communication with affected customers for necessary actions.
Education
Certificate - Automotive Technology
Universal Technical Institute
Exton, PAHigh School Diploma -
Freehold Township High School
Freehold, NJSkills
- Client-Centered Interaction
- Resilient Perspective
- Strong Organizational Competence
- Strategic Issue Resolution
- Technical Proficiency
- Reliable Professionalism
- Consistent Performer
- Effective Communication Skills
- Effective Team Collaboration
- Meticulous Attention
- Deadline-Oriented Time Management
- Achievement Oriented
Accomplishments
- Successfully completed Universal Technical Institute toyota professional automotive technician (T-PAT) program, gaining knowledge in Toyota, Lexus, Scion vehicle systems.
- Completed courses covering Toyota engine performance, Electrical systems, Braking systems, Steering& Suspension, Drivetrain & Transmission, Hybrid Technology, and Advanced Diagnostics.
- Developed expertise in Toyota's proprietary tools, systems, and service protocols, ensuring manufacturer-standard repairs and maintenance.
- Strengthened problem-solving and diagnostic skills, applying real-world troubleshooting techniques in hands-on training.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Service Manager
Raceway Auto Group
01.2022 - Current
Service Manager
Route 9 Mitsubishi
01.2016 - 01.2022
Assistant Service Manager
Freehold Kia
01.2012 - 01.2016
Certificate - Automotive Technology
Universal Technical Institute
High School Diploma -
Freehold Township High School
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