Nahel Jatoi
Richmond,TX
Summary
Undergraduate with extensive experience in management and customer service. Proven ability to build and maintain client relationships while consistently achieving sales targets. Assistant Service Manager with a strong record in team supervision and effective resolution of customer issues. Expertise in operational tasks and collaboration, dedicated to enhancing efficiency and meeting business goals.
Overview
5
5
years of professional experience
Work History
Assistant Service Manager
HEB Store
Richmond, TX
05.2025 - Current
- Supervised, trained, and motivated staff to achieve outstanding customer service while ensuring policy compliance.
- Oversaw daily operations, monitored performance, and implemented strategies to enhance efficiency and satisfaction.
- Resolved customer issues promptly, developed effective service strategies, and collaborated with departments to meet business objectives.
Cashier
HEB Store
Richmond, Texas
11.2023 - Current
- Provided excellent customer service during busy store hours.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to ensure smooth operation during peak times.
- Resolved customer complaints in a timely manner following established procedure guidelines.
Chief Operations Officer
MBAKH
06.2021 - 02.2023
- Executed 16 successful events and contributed to 24 additional initiatives.
- Interviewed 45 volunteers for new team inductions.
- Facilitated regular team meetings to guide project progress.
- Conducted workshops across Finance, Marketing, Operations, HR, IT, and Donor Relations.
- Collaborated with 21 executives and 250 volunteers to achieve organizational goals.
- Managed physical inventory checks and maintained an accurate online database.
- Sold 8,000 items at MBAKH's Khwaish shop, supporting underprivileged groups.
Director
Encore Society
09.2020 - 09.2021
- Organized and performed for events sponsored by Pepsi and Nandos
- Took 100+ auditions
Education
Bachelor of Science - Psychology
University of Houston
Houston, TX12-2027
Skills
- Client Interaction
- Operational Tasks
- Sales and Marketing
- Adaptability
- Computer Skills (Microsoft Excel)
- Data Analysis
- Leadership
- Customer service
- Leadership development
- Effective communication
- Workflow management
Accomplishments
- Best Succession Strategy, 02/22 - 02/23
- Event of the year, 02/22 - 02/23
- Honor Roll, 06/21 - 06/21
- High Achievers Award, 06/18 - 06/21
Volunteer Experience
- MBAKH, 06/21 - 02/22, Learnt the basics of Sign Language, Participated in numerous events including a Blind Cricket Match, Sold Items at The Khwaish Shop
- Community Service Society, 09/17 - 09/20, 3+ years of experience of doing community service, Helped Flood Relief Victims, Visited the Center for Mentally and Physically challenged individuals to donate food and clothing items
Languages
- English, Full Professional Proficiency
- Urdu, Native or Bilingual Proficiency
- Sindhi, Native or Bilingual Proficiency
- Sign Language, Limited Working Proficiency
Languages
English
Professional
Urdu
Professional
Hindi
Professional
Timeline
Assistant Service Manager
HEB Store
05.2025 - Current
Cashier
HEB Store
11.2023 - Current
Chief Operations Officer
MBAKH
06.2021 - 02.2023
Director
Encore Society
09.2020 - 09.2021
Bachelor of Science - Psychology
University of Houston
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