Wendy Phillips
Chicago,IL
Summary
Dynamic Human Service Caseworker Manager with the State of Illinois, adept at client advocacy and maintaining case information confidentiality. Proven track record in reducing recidivism rates through targeted interventions and effective communication, while fostering strong client relationships and ensuring compliance with program requirements. Skilled in developing individualized plans that drive positive outcomes.
Overview
27
27
years of professional experience
Work History
Human Service Caseworker Manager
State of Illinois-Department of Human Services
01.2008 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Manager of Business Development
Employee and Employer Services
08.2002 - 12.2007
- Developed strategic partnerships with key industry players to expand market reach and drive sales growth.
- Evaluated the effectiveness of various marketing channels, reallocating budget resources accordingly to maximize ROI on promotional efforts.
- Mentored junior team members, providing guidance and support to foster professional growth and career advancement within the company.
- Led cross-functional teams in the development and execution of marketing initiatives that resulted in increased brand awareness and customer engagement.
Human Services Caseworker Manager
State of Illinois-Department of Human Services
04.1998 - 07.2002
- Provided compassionate support to clients during challenging times, offering guidance on coping strategies and stress reduction techniques.
- Managed caseloads effectively while maintaining high-quality standards of care and attention to client needs.
- Maintained detailed client records, ensuring accurate documentation of progress and compliance with program requirements.
- Reduced recidivism rates through targeted interventions and ongoing case management support.
Education
Master of Science - Human Services
Spertus College
Chicago, IL05-1997
Bachelor of Science - Management
Western Illinois University
Macomb, IL05-1994
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
Timeline
Human Service Caseworker Manager
State of Illinois-Department of Human Services
01.2008 - Current
Manager of Business Development
Employee and Employer Services
08.2002 - 12.2007
Human Services Caseworker Manager
State of Illinois-Department of Human Services
04.1998 - 07.2002
Master of Science - Human Services
Spertus College
Bachelor of Science - Management
Western Illinois University
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