Valerie williams
Western Southern Financial Group
Covington
1
Certification
27
years of professional experience
Dynamic Senior Caseworker with a proven track record in case management and team mentorship, driving efficiency and positive client outcomes.
Work History
Senior Caseworker
15 Years 6 Months- Developed comprehensive support plans tailored to individual client needs, promoting positive outcomes.
- Led case management initiatives to streamline client processes and enhance service delivery.
- Mentored junior caseworkers, fostering professional development and improving team performance.
- Implemented data tracking systems, ensuring accurate documentation of client interactions and outcomes.
- Collaborated with cross-functional teams to address complex client issues and optimize resource allocation.
- Conducted thorough assessments to identify client needs, enhancing service effectiveness and efficiency.
- Maintained accurate records of each case, ensuring proper documentation and compliance with regulatory requirements.
- Led training sessions on various topics related to casework practice, enhancing professional development opportunities for staff members.
- Streamlined casework processes for increased efficiency and effectiveness in serving clients.
Manager
11 Years 8 Months- Developed and implemented staff training programs to enhance service quality and operational efficiency.
- Streamlined inventory management processes, reducing waste and optimizing supply chain logistics.
- Fostered a customer-centric environment by addressing feedback and improving overall dining experiences.
- Oversaw daily operations, ensuring compliance with company policies and health regulations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma
Skills
Training supervision
Information confidentiality
Case information confidentiality
Issue identification and resolution
Issue resolution
File documentation
Client support
Task prioritization
Task prioritization
Consistent performance
Adaptability and flexibility
Reliability
Active listening
Excellent communication
Adaptability
Case documentation
Accomplishments
- Supervised team of 15 staff members.
- Achieved SERVSAFE by completing in person testing with accuracy and efficiency.
- Achieved several LOMA designations by completing online insurance testing with accuracy and efficiency.
Certification
- LOMA, Western Southern Financial - LOMA designations,ALMI,FLMI and Customer Service.
Timeline
Senior Caseworker
Western Southern Financial Group
01.2011 - CurrentRead More
Manager
Gold Star Chili
05.1999 - 01.2011Read More
Newport HIgh Schoo;
High School Diploma
Read More