Margaret Smith
East Syracuse,NY
Summary
Accomplished Senior Caseworker with a proven track record at Onondaga County DCFS, adept in child welfare and team building. Excelled in forensic interviewing and collaboration, significantly improving case resolution efficiency. Skilled in training and supervising caseworkers, ensuring high-quality support and safety for children and families. Demonstrates exceptional problem-solving abilities and organizational skills.
Overview
21
21
years of professional experience
Work History
Senior Caseworker
Onondaga County DCFS
12.2009 - Current
- Investigated reports of child abuse and maltreatment.
- Specialized unit investigator for cases involving sexual abuse, severe abuse and fatalities.
- Conducted hundreds of forensic interviews with child victims and their families.
- As part of the multi-disciplinary team at McMahon Ryan Child Advocacy Center, worked closely with law enforcement, District Attorney's Office, therapists, medical staff and victim advocates.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Assisted families to devise and follow safety plans for children suspected as victims of abuse or neglect.
- Interviewed children, family members, medical personnel and law enforcement to gain valuable information for each case.
- Documented data and completed accurate updates to case records.
- Attended court proceedings and testified on findings of investigations.
- Supervised caseworkers - assisted with cases and managed work flow to ensure steady progress and prevent backlog.
- Provided statistical analysis of daily reports.
- Adhered to all local and state policies, protocols and laws surrounding child welfare.
Customer Service Specialist
HSBC Bank
06.2003 - 12.2009
- Counted, verified and handled bank deposits and armored car transactions.
- Received and processed loan and utility payments, sending funds to correct destinations.
- Executed wire transfers, stop payments and account transfers.
- Worked within applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Maintained friendly and professional customer interactions.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Assisted customers with opening accounts and signing up for new services.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Education
Bachelor of Science - Sociology And Criminal Justice
LeMoyne College
Syracuse, NY05.2003
Associate of Science - Criminal Justice
Onondaga Community College
Syracuse, NY05.1999
Skills
- Family Support
- Multicultural Sensitivity
- Child Welfare
- Training and Supervision
- Teamwork and Collaboration
- Client engagement and assistance
- Forensic interviewer
- Time Management
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Organizational Skills
- Case Documentation
- Decision-Making
- Relationship Building
- Team building
- Self Motivation
Timeline
Senior Caseworker
Onondaga County DCFS
12.2009 - Current
Customer Service Specialist
HSBC Bank
06.2003 - 12.2009
Bachelor of Science - Sociology And Criminal Justice
LeMoyne College
Associate of Science - Criminal Justice
Onondaga Community College
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