Rachel Donitzen
Rochester,NY
Summary
- Senior Caseworker with ten years of experience at Monroe County Department of Human Services, excelling in child welfare and family support. Proven ability to conduct thorough investigations and engage clients effectively in a variety of environments, ensuring regulations are met. Skilled in motivational interviewing and problem-solving, multi-tasking and client advocacy.
Overview
12
12
years of professional experience
Work History
Senior Caseworker
Monroe County Department of Human Services
Rochester, NY
07.2023 - Current
- Conducted regular evaluations of CPS investigations, determining next steps to achieve safety
- Maintained accurate records of each investigation, ensuring proper documentation and compliance with regulatory requirements.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended/referred to appropriate services and resources.
- Support Bachelor’s in Social Work student interns in their field placements (2024/25 and 2025/26 school years)
- Support casework trainees as they complete their training and are assigned to their teams.
Caseworker
Monroe County Department of Human Services
Rochester, NY
06.2016 - 07.2023
- Complete field visits to interview children and adults of a variety of backgrounds while assessing their environment for safety.
- Identify risk factors and provide referrals to support the family while mitigating risk.
- Maintain case records, including progress notes, and utilize Family Court intervention as necessary.
Teacher’s Assistant
Mary Cariola Children's Center
Rochester, NY
12.2014 - 06.2016
- Provide direct support to children with diverse medical and behavioral needs in a classroom setting.
- Work with therapeutic providers to ensure child’s IEP and behavioral intervention plans are being followed.
- Ensure student safety in the classroom environment, at times utilizing physical restraints alongside behavioral support staff.
Education
Bachelor of Science - Social Work
SUNY, Brockport
Brockport, NY05.2014
Skills
- Family support
- Multicultural sensitivity
- Child welfare
- Case information confidentiality
- Motivational interviewing
- Client engagement
- Case investigations
- Problem-solving
Timeline
Senior Caseworker
Monroe County Department of Human Services
07.2023 - Current
Caseworker
Monroe County Department of Human Services
06.2016 - 07.2023
Teacher’s Assistant
Mary Cariola Children's Center
12.2014 - 06.2016
Bachelor of Science - Social Work
SUNY, Brockport