Christopher Ramsey
Irving
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Chewy
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in placing orders, and resolved issues with currently existing orders.
- Provided customers with information about Chewy's various services outside of making purchases.
Rideshare Driver
Uber And Lyft
10.2016 - Current
- Used advanced driving techniques to better improve time management and safety.
- Drove passengers from pick-up points to deliver to destination.
- Offered riders information about local attractions and restaurants.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean car interiors.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Achieved consistently high customer scores due to exceptional service.
Customer Service Representative
Sitel
04.2022 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Explained benefits, features and recommendations to maximize client retention.
Warehouse Associate
Woot
05.2018 - 11.2018
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Service Bartender
Alamo Drafthouse
01.2018 - 06.2018
- Stocked bar with beer, wine, liquor and related supplies.
- Prepared new garnishes, juices and other perishables daily.
- Created unique cocktails for special events.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Kept supplies stored in proper locations according to health code standards.
- Prepared specialty drinks to support servers
- Completed regular bar inventories and daily requisition sheets.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Shipping/Quality Control Associate
Vape Wild
05.2015 - 12.2017
- Improved product quality by conducting thorough inspections and implementing corrective actions.
- Trained new employees in quality control procedures, fostering a culture of excellence within the team.
- Maintained accurate documentation of all quality control activities, ensuring proper record-keeping for audit purposes.
- Participated in ongoing education and training programs, staying current with industry trends and best practices in quality control.
- Inspected vape juice and hardware orders to make sure each order met company standards before being shipped.
- Staged final products for shipment.
- Assembled product containers and crates.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Prepared accurate shipping orders and bills of lading to direct and route materials
- Input weights, charges, discrepancies and other data in ShipStation.
- Prepared packages for shipping and determined most economical shipping methods.
- Coached new staff preparing outgoing and receiving incoming shipments.
ADULT CAREGIVER
Reach Adult Development
04.2012 - 02.2015
- Maintained clean and well-organized environment for client happiness and safety.
- Observed clients for changes in physical, emotional, mental or behavioral condition and injuries.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport clients.
- Worked closely with home staff and families to support therapeutic and behavioral plans.
- Recorded client status progress and challenges in logbooks and reports.
- Supported bathing, dressing and personal care needs.
- Encouraged clients to participate in activities of daily living to enhance personal dignity
Skills
- Customer service
- Active listening
- Calm and Professional Under Pressure
- Data entry
- Report Generation
- Credit Card Payment Processing
- Report Creation
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Transaction Processing
- Verbal and Written Communication
- Customer Account Management
- Quality Control
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Chewy
10.2023 - Current
Customer Service Representative
Sitel
04.2022 - 10.2023
Warehouse Associate
Woot
05.2018 - 11.2018
Service Bartender
Alamo Drafthouse
01.2018 - 06.2018
Rideshare Driver
Uber And Lyft
10.2016 - Current
Shipping/Quality Control Associate
Vape Wild
05.2015 - 12.2017
ADULT CAREGIVER
Reach Adult Development
04.2012 - 02.2015
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