Christopher Razo
Phoenix,AZ
Summary
Experienced community liaison with strengths in referral management, patient intake, and complex care coordination. Known for clear communication, strong organization, and steady performance under pressure.
Overview
16
16
years of professional experience
Work History
Community Liaison
Plaza Healthcare
Scottsdale, Arizona
01.2016 - Current
- Built and sustained referral source relationships to match community resources with ongoing growth needs.
- Supported direct referral and intake coordination between hospital case managers, physicians, home health agencies, and patient families.
- Worked with departments to improve patient screening, clinical assessment, and care transition workflows.
- Managed pre-admission reviews for high-acuity patients with complex clinical needs, including ventilator support, tracheostomies, and bedside dialysis.
- Trained new admission coordinators on core procedures, intake protocols, insurance authorizations, and compliance procedures.
Director of Marketing & Admissions
Life Care Center at South Mountain
Phoenix, AZ
02.2011 - 12.2015
- Led marketing and admissions for 124-bed skilled nursing facility, enhancing inquiry-to-admission conversion workflows.
- Developed and implemented targeted community marketing events to increase facility visibility and strengthen brand positioning.
- Acted as the primary point of contact for hospital case managers, social workers, hospice teams, and community organizations to build mutually beneficial strategic partnerships.
- Evaluated medical and financial eligibility, secured clinical approvals, verified insurance benefits, and coordinated timely hospital-to-facility patient transfers.
Education
Bachelor of Social Work (BSW) -
Arizona State University
Phoenix, AZ12-2017
Noncommissioned Officer Academy
US Army Primary Leadership Development Course
Fort Hood, TX05-2000
Skills
- Referral management
- Community resource coordination
- Multi-process management
- Performance standards
- Organizational skills
- Detail-oriented
- Excellent communication skills
- Works under pressure
Affiliations
- Committee Member, Arizona Kidney Foundation 2020-Present
Timeline
Community Liaison
Plaza Healthcare
01.2016 - Current
Director of Marketing & Admissions
Life Care Center at South Mountain
02.2011 - 12.2015
Bachelor of Social Work (BSW) -
Arizona State University
Noncommissioned Officer Academy
US Army Primary Leadership Development Course