NELTA STEWART
Bronx,NY
Summary
Experienced Community Liaison with a track record of assessing and addressing patients' health, social, and service-related needs. Skilled in creating individualized care plans, supporting behavior change, and connecting patients with necessary resources. Collaborates with external partners, educates communities about services, and facilitates outreach to improve data collection for public health initiatives. Resourceful Community Liaison known for high productivity and efficient task completion. Specialize in building strong community relationships, developing outreach programs, and managing stakeholder communications. Excel in negotiation, conflict resolution, and public speaking, ensuring successful project outcomes. Thrive using empathy, active listening, and adaptability to navigate diverse community needs and foster collaborative environments.
Overview
30
30
years of professional experience
Work History
Community Liaison
Woodhull Hospital
Brooklyn, NY
08.2023 - Current
- Recruited eligible patients and conducted clinical or community-based assessments and interviews to identify their health goals and needs
- Assessed and addressed health, social, and service-related needs of assigned/identified patients and created individualized, patient-centered, goal-directed care plans for each patient
- Supported and motivated patients to achieve their health goals by coaching them through behavior change and identifying their strengths and community supports
- Assisted patients with social needs like food insecurity, housing issues, legal needs, or transportation and provided referrals and follow-ups as needed
- Conducted home and community-based visits to assess patient needs specific to the home environment
- Helped patients connect to a primary care provider, specialty care providers, community services, and/or mental health services, attend medical appointments, and fill prescriptions
Resource Navigator
BronxWorks
Bronx, NY
01.2021 - 07.2023
- Coordinated with external partners, community organizations, and other medical facilities to promote services
- Created strategic partnerships with hospitals and community health centers to educate them about PHL testing services
- Performed community outreach to facilitate specimen submissions for new and existing providers
- Assisted in capturing demographic data including race/ethnicity/gender to improve data collection
- Performed and oversaw clerical tasks at the Public Health Laboratory; oversaw and performed clerical work in the administrative and/or operational areas by triage processing, recording, checking, registering patients, maintaining records
Community Associate
New York City Department of Health
Bronx, NY
03.2023 - 05.2023
- Coordinated with external partners, community organizations, and other medical facilities to promote services
- Performed Community Outreach to facilitate specimen submissions for new and existing providers and organizations
- Assisted in the capturing of demographic data including race/ethnicity/gender to improve data collection
- Performed clerical duties, checking and registering patients, and maintaining records.
Community Associate
Department of Homeless Services
New York, NY
05.2021 - 10.2021
- Liaisoned with various community shelters to convey placement information and facilitate transportation
- Assisted the Community Coordinator with handling onsite/offsite client inquiries with the highest level of confidentiality and sensitivity, during the application process
- Interacted with the various communities DHS serves to keep residents informed of the programs and services available to the homeless population
- Interviewed clients within various communities and issued social service referrals
- Attended onsite, offsite, and community meetings to share important issues affecting the homeless population and the unit's daily operation.
Certified Nursing Assistant
The Jewish Home and Hospital
Bronx, NY
10.1997 - 03.2011
- Provided direct Patient Care, including assisting with activities of daily living and personal hygiene
- Monitored and recorded vital signs, such as blood pressure and temperature, ensuring accurate and timely documentation for over 50 patients daily
- Assisted nurses with medical procedures and treatments as needed
- Ensured patient safety and comfort at all times, incorporating Safety Planning techniques
- Communicated effectively with patients, families, and healthcare team members, demonstrating strong Customer Service skills.
Student Intern
Metropolitan Hospital Center
New York, NY
09.1994 - 06.1996
- Performed clerical duties, checking and registering patients, and maintaining records.
- Escorted patients to and from activities
- Maintaining a safe and clean workspace
- Conducted community engagement
- Supported and assisting staff in daily operations
Education
Bachelor of Science -
Metropolitan College of New York
New York, NY08-2025
Skills
- Customer Service
- Community Outreach
- Patient Care
- Community Agencies
- Community Health
- Community Organizations
- Community Relations
- Referral Source
- Community Services
- Community Education
- Safety Planning
- Community Involvement
- Economic Development
- Crisis Intervention
- CRC
- Public Health
- Data Entry
- Referral Relationships
- Mental Health
Personal Information
Title: Community Liaison
Timeline
Community Liaison
Woodhull Hospital
08.2023 - Current
Community Associate
New York City Department of Health
03.2023 - 05.2023
Community Associate
Department of Homeless Services
05.2021 - 10.2021
Resource Navigator
BronxWorks
01.2021 - 07.2023
Certified Nursing Assistant
The Jewish Home and Hospital
10.1997 - 03.2011
Student Intern
Metropolitan Hospital Center
09.1994 - 06.1996
Bachelor of Science -
Metropolitan College of New York
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